IT Helpdesk Apprentice

South Gloucestershire and Stroud College; Bristol; On-site; GBP 18,000 - 22,000; Full time

Job summary

South Gloucestershire and Stroud College is offering a hands-on apprenticeship in Information Communications Technology in Bristol. You'll support clients by troubleshooting IT issues and ensuring top-notch customer service. The role includes 37 hours per week, Monday–Friday, with training included. This apprenticeship offers real-world experience and the opportunity for a permanent role upon successful completion. Ideal for those passionate about IT and customer service.

Qualifications

• Hands-on experience in IT support.
• Ability to troubleshoot technical issues.
• Strong customer service skills.

Responsibilities

• Handling incoming support calls and emails.
• Logging and managing tickets within the helpdesk system.
• Prioritising and troubleshooting IT issues through to resolution.
• Occasionally visiting client sites to provide on-site support.

Skills

IT support and troubleshooting

Networking and systems maintenance

Cybersecurity and data protection

Software installation and upgrades

Customer communication and service delivery

Job description

This is a hands‑on apprenticeship where you’ll gain real‑world experience while developing your technical skills. You’ll be supporting a wide range of clients, helping to resolve IT issues and ensuring excellent customer service at all times.

Salary will be discussed further at interview.

Training course

Information communications technician (level 3)

Hours

Monday–Friday, 9:00 am–5:00 pm (37 hours per week, including one day of study).

37 hours a week

Monday 03 August

Duration

2 years

Work

As an apprentice, you’ll work at a company and get hands‑on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Responsibilities:

• Handling incoming support calls and emails
• Logging and managing tickets within the helpdesk system
• Prioritising and troubleshooting IT issues through to resolution
• Escalating complex problems when required
• Occasionally visiting client sites to provide on‑site support

You’ll gain experience in areas such as:

• IT support and troubleshooting
• Networking and systems maintenance
• Cybersecurity and data protection
• Software installation and upgrades
• Customer communication and service delivery

Where you’ll work

First floor offices, Brick House, 21 Horse St
Chipping Sodbury
Bristol
BS37 6DA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

South Gloucestershire and Stroud College

We specialise in supporting small to medium‑sized businesses with practical, reliable IT solutions. Our straightforward approach and transparent pricing help our clients get the most from their technology.

After this apprenticeship

Opportunity for a permanent role upon completion.