IT Technician Apprentice - Fixed term for 18 months

Yeovil College; Yeovil; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Apprentice salary

Fixed-term 18 months

Holiday entitlement

Pension contributions

Staff discounts

Development opportunities

Assistance programme

Onsite gym

Catering facilities

Cycle to work

Staff parking

Job summary

Yeovil College is seeking an IT Technician Apprentice to be the first point of contact for staff and customers needing IT support. You will troubleshoot issues, assist the advanced IT team and gain hands-on experience while developing communication and problem-solving skills.

This 18-month fixed-term role offers 37 hours per week, an apprentice salary of £15,435, and a range of benefits including a pension, staff discounts, and opportunities for professional development.

Qualifications

• Knowledge of configuring and troubleshooting Windows desktop PC’s.
• Excellent written and verbal communication skills.
• Strong customer service skills.

Responsibilities

• Be the first point of contact for IT staff and customers needing support.
• Troubleshoot issues and provide practical solutions via the helpdesk.
• Support the advanced-tier IT team and gain hands-on experience.

Skills

Windows troubleshooting

Customer service

Communication skills

Prioritisation

Education

GCSE Maths & English A-C

ICT qualification (grade 4+)

Job description

IT Technician Apprentice - Fixed term for 18 months

Are you passionate about IT, enjoy solving problems and love helping people? Yeovil Collegehas an exciting opportunity for a friendly and customer-focused IT Technician Apprentice to join our team.

As an IT Technician Apprentice, you’ll be the first point of contact for staff and customers needing IT support, helping to troubleshoot issues and find practical solutions through our helpdesk service. You’ll combine your growing technical skills with excellent customer service, making sure people feel supported and their IT issues are resolved efficiently. Working alongside our experienced advanced-tier IT team,you’ll gain valuable hands‑on experience, build your technical knowledgeand develop the communication and problem‑solving skills needed for a successful career in IT. With plenty of support and opportunities to learn, this is a great chance to start yourIT career in a friendly and supportive environment. This is a fantastic opportunity to learn from experienced IT professionals while gaining valuable experience, so don’t miss out —

What we'relooking for:

• Knowledge of configuring and troubleshooting Windows desktop PC’s.
• Strong customer service skills.
• Confident to engage with our internal and external customers to resolve issues.
• GCSE Grade A-C in Maths & English or equivalent
• ICT qualification at grade4 or above.
• Excellent written and verbal communication skills.
• Methodical, accurate, with strong attention to detail.
• Able to plan and prioritise workloads in a fast paced environment.

What we offer:

• Apprentice Salary: £15,435
• Fixed term contractupto18 months
• Full-time position, 37 hours per week, all year round
• 30 days holiday (plus Christmas closure & bank holidays)
• Generous pension scheme of 16.1% support employer contributions
• Staff discount scheme with high street and online retailers
• Opportunities for professional development and career growth
• Employee assistanceprogramme
• Freeonsite gym
• Subsidised catering facilities
• Cycle to work scheme
• Access to free staff parking

Safeguarding Statement

Yeovil College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.

Potential applicants should be aware that all successful applicants will need to agree to an enhanced DBS check including child and if required adult barred list checks.

Yeovil College uses a third party registered body called uCheckto complete DBS checks on our behalf. Your data is handled according to the DBS Code of Practice which is available from the DBS website.

DBS checks are only one of several methods used to assess candidates’ suitability to work with children and young adults