IT Support Apprentice: Hands-On Training & Career Growth

South Gloucestershire and Stroud College; Bristol; On-site; GBP 18,000 - 22,000; Full time

Job summary

South Gloucestershire and Stroud College is offering a hands-on apprenticeship in Information Communications Technology in Bristol. You'll support clients by troubleshooting IT issues and ensuring top-notch customer service. The role includes 37 hours per week, Monday–Friday, with training included. This apprenticeship offers real-world experience and the opportunity for a permanent role upon successful completion. Ideal for those passionate about IT and customer service.

Qualifications

• Hands-on experience in IT support.
• Ability to troubleshoot technical issues.
• Strong customer service skills.

Responsibilities

• Handling incoming support calls and emails.
• Logging and managing tickets within the helpdesk system.
• Prioritising and troubleshooting IT issues through to resolution.
• Occasionally visiting client sites to provide on-site support.

Skills

IT support and troubleshooting

Networking and systems maintenance

Cybersecurity and data protection

Software installation and upgrades

Customer communication and service delivery

Job description

South Gloucestershire and Stroud College is offering a hands-on apprenticeship in Information Communications Technology in Bristol. You'll support clients by troubleshooting IT issues and ensuring top-notch customer service. The role includes 37 hours per week, Monday–Friday, with training included. This apprenticeship offers real-world experience and the opportunity for a permanent role upon successful completion. Ideal for those passionate about IT and customer service.