Apprentice IT Support Engineer — School ICT

QA; Tees Valley; On-site; GBP 12,000 - 16,000; Full time

Job summary

One IT Services and Solutions seeks an Apprentice Technical Support Engineer to join its ICT team and work across schools with hands-on IT experience. You’ll learn by doing, supported by experienced colleagues while pursuing a recognised apprenticeship qualification.

You’ll support servers, networks, devices and end-user technology, developing practical skills in IT support, Microsoft 365 and infrastructure, with a strong emphasis on customer service and teamwork.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Must not hold an existing qualification at the same or higher level in a similar subject.

Responsibilities

• Providing day-to-day technical support to schools and helping resolve ICT issues.
• Installing, configuring and supporting servers, networks, computers, devices and software.
• Responding to incidents and requests through the ICT Helpdesk.
• Supporting the maintenance and smooth operation of school networks.
• Managing user and computer accounts across Active Directory, Open Directory and Microsoft 365.
• Helping ensure school servers are backed up correctly and in line with policies.
• Checking antivirus and security software is configured and working correctly.
• Supporting deployment of apps and devices using MDM software.
• Assisting with website filtering and e-safety controls under guidance of seniors.
• Managing ICT equipment lifecycle and disposal of redundant equipment.

Skills

Interest in IT

Problem solving

Communicator

Team player

Customer service

Willing to learn

Drive license

Education

GCSEs 4+ in any subject

Maths and English GCSEs 3+ (D or above)

Tools

Active Directory

Microsoft 365

MDM

Open Directory

Job description

One IT Services and Solutions seeks an Apprentice Technical Support Engineer to join its ICT team and work across schools with hands-on IT experience. You’ll learn by doing, supported by experienced colleagues while pursuing a recognised apprenticeship qualification.

You’ll support servers, networks, devices and end-user technology, developing practical skills in IT support, Microsoft 365 and infrastructure, with a strong emphasis on customer service and teamwork.