IT Technician

Inspire Education Group; Peterborough; On-site; GBP 25,000; Full time

Job summary

An educational institution in Peterborough is seeking an IT Technician. You will provide technical support, manage support tickets, and contribute to IT projects. Ideal candidates will have experience with Windows and Apple systems, a passion for IT, and excellent communication skills. This position offers a permanent contract with competitive benefits including annual leave and a pension scheme.

Benefits

30-37 days annual leave

Generous contributory pension scheme

Continuous professional development opportunities

Occupational sick pay

Qualifications

• Passion for IT and a drive to learn and grow.
• Experience supporting Windows and Apple systems, peripherals, and software.
• Strong knowledge of Google G Suite.
• Excellent communication and problem-solving skills.
• Customer-focused attitude and commitment to exceptional service.

Responsibilities

• Provide 1st and 2nd line support for hardware and software.
• Diagnose and resolve technical issues quickly.
• Contribute to projects like laptop roll-outs and room configurations.
• Support and maintain Office 365 and Google G Suite.
• Provide friendly and efficient support via phone, email, and in person.

Skills

IT support and troubleshooting

Problem-solving

Customer service

Knowledge of Google G Suite

Communication skills

Education

Level 3 qualification in a relevant subject

Level 2 Literacy and Numeracy (GCSE English Language and Maths)

Tools

Windows systems

Apple systems

Job description

Overview

IT Technician

Salary Point 16, £24,430 per annum
Hours 37 hours per week, all year round
Contract Permanent
Location Peterborough

Elevate Your IT Career! Join Our Dynamic Team as an IT Technician!

We are seeking a tech enthusiast with a passion for problem-solving to support our cutting-edge learning environment at Peterborough College, part of the IEG Group. You will be the go-to expert for all things tech, ensuring students and staff have the tools they need to succeed.

What You'll Be Doing

• Become a Tech Hero: Provide top-notch 1st and 2nd line support for hardware and software, including PCs, Macs, mobile devices, and smart boards.
• Tackle Tech Challenges: Diagnose and resolve technical issues quickly to minimize disruption to the learning community.
• Drive Innovation: Contribute to projects such as laptop roll-outs and room configurations to shape IT infrastructure.
• Master the Digital Landscape: Support and maintain Office 365 and Google G Suite to empower users.
• Deliver Exceptional Customer Service: Provide friendly and efficient support via phone, email, and in person.
• Team Up for Success: Collaborate with colleagues and third-party providers to ensure a seamless IT experience.
• Keep Things Running Smoothly: Manage support tickets, prioritise tasks, and maintain accurate documentation.

Qualifications

• A passion for IT and a drive to learn and grow.
• Experience supporting Windows and Apple systems, peripherals, and software.
• Strong knowledge of Google G Suite.
• Excellent communication and problem-solving skills.
• Customer-focused attitude and commitment to providing exceptional service.
• Level 2 Literacy and Numeracy (GCSE English Language and Maths or equivalent).
• Level 3 qualification in a relevant subject (or equivalent).

Benefits

IEG offers a flexible, friendly workplace, 30-37 days annual leave (role dependant) plus bank holidays, a generous contributory pension scheme and continuous professional development opportunities. Occupational sick pay is provided.

How to apply

For the full job description is attached to the vacancy. IEG is committed to safeguarding and promoting the welfare of all children, young people and vulnerable groups within the college community and expects all staff and volunteers to share this commitment. The successful candidate will be subject to a thorough vetting process including an enhanced DBS check and satisfactory references. This post is exempt from the Rehabilitation of Offenders Act 1974; see the DBS filtering guide for details. Candidates barred from working with children should not apply.

We reserve the right to bring forward the closing date if there is sufficient interest. Some roles advertised on AoC Jobs are posted directly by the college or employing organisation and are not handled by the AoC Recruitment Team. If you would like to hear about interim and/or permanent roles handled by AoC Recruitment, please send your CV to [emailprotected] and a member of the team will be in touch.

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