IT Technician

NES Fircroft; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading engineering staffing provider is looking for an IT Technician in Norwich. This role is essential for maintaining and enhancing IT infrastructure for onshore and offshore operations. You will diagnose and resolve technical issues, configure systems, and provide excellent service in a collaborative environment. Ideal candidates should have experience in Windows OS, Microsoft PowerShell, networking, and strong problem-solving skills. A flexible approach and commitment to professional development are also key for success in this dynamic role.

Qualifications

• Flexibility to visit onshore and offshore locations.
• Commitment to ongoing training and skill development.
• Strong personal integrity and reliability.

Responsibilities

• Diagnose and resolve hardware and software issues.
• Configure new systems to ensure smooth operations.
• Provide exceptional IT service within a team.

Skills

Windows 10 and 11 OS deployment and support

Microsoft PowerShell scripting

Microsoft Office applications and Office 365 suite

Microsoft Active Directory user account management

NTFS permissions, local and Group Policy Object (GPO) security policies

Hardware expertise for desktops and laptops

PC peripherals support

Networking technologies (TCP/IP, VLANs, DHCP)

Information Security best practices

Business audio-visual systems knowledge

Backup methodologies

Education

BTEC or NVQ level qualification or vendor-specific certifications

Minimum of 1 year experience as IT support technician

Job description

Overview

IT Technician – Dynamic IT Support Role in Norwich

Step into a vital role within a fast-paced and diverse IT support environment where your technical skills and proactive approach will make a real difference. As an IT Technician, you will be a key player in maintaining and enhancing IT infrastructure that supports both onshore offices and offshore installations. From diagnosing and resolving hardware and software issues to configuring new systems, your expertise will help keep operations running smoothly. This position demands flexibility, strong problem-solving abilities, and a passion for delivering exceptional IT service — all within a collaborative and constantly evolving team setting based in Norwich.

Required Skills

• Proficient in Windows 10 and 11 OS deployment and support within an Active Directory environment
• Experience with Microsoft PowerShell scripting
• Strong knowledge of Microsoft Office applications and Office 365 suite
• Skilled in Microsoft Active Directory user account management
• Understanding of NTFS permissions, local and Group Policy Object (GPO) security policies
• Hardware expertise including board-level support and configuration for desktops and laptops
• Experience supporting PC peripherals, such as printers
• Solid foundation in networking technologies including TCP/IP, 802.1X, VLANs, DHCP, and DNS
• Awareness of Information Security best practices and conceptual understanding of antivirus, URL filtering, and spam identification
• Familiarity with business audio-visual systems like projectors and conferencing solutions
• Knowledge of backup methodologies and availability monitoring tools

Nice to Have Skills

• Experience working with offshore or remote sites
• Exposure to backup process management
• Understanding of compliance with corporate policies and Health & Safety guidelines
• Vendor certifications such as Microsoft or CompTIA

Preferred Education and Experience

• BTEC or NVQ level qualification or vendor-specific certifications (e.g., Microsoft, CompTIA) preferred
• Minimum of 1 year of experience in a similar IT support technician role

Other Requirements

• Flexibility to occasionally visit onshore terminals and offshore installations for project tasks
• Commitment to ongoing training and skill development to stay current with technological and business changes
• Strong personal integrity and reliability in a fast-changing environment

Bring your approachable nature, excellent communication skills, and customer-focused mindset to a role where your contribution truly matters. If you’re ready to take your IT career forward and thrive in a supportive and challenging setting, we encourage you to apply today.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.