IT Technical Support Advisor

Perfect Placement UK Ltd; West Midlands, Bidford on Avon CP; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A reputable automotive specialist in the West Midlands is seeking an IT Technical Support Advisor. This role involves providing exceptional customer service and support to clients, focusing on technical queries related to automotive software. The ideal candidate will possess a strong background in Python, be passionate about performance cars, and be committed to ongoing personal development. This position also offers full training and development opportunities, making it a fantastic chance for anyone looking to advance in the IT sector within the automotive industry.

Benefits

Full training and development opportunities

Opportunity for progression

Qualifications

• Strong background in Python or other coding languages.
• Previous experience within an IT support role.
• Ability to provide exemplary customer service.

Responsibilities

• Custom file writing for ECU enhancement programmes.
• Provide dealer support and training.
• Maintain and report on the Act database.

Skills

Python

Customer service

Technical support

Communication

Education

Academic qualification in IT or related subject

Job description

IT Technical Support Advisor required in Bidford‑On‑Avon

Reputable Automotive Specialist

Basic Salary circa £32,000

Opportunity for progression

40 hours Monday to Friday

Including remote working at weekends, once successful completed probation

Fantastic opportunity for someone who's got a passion for high performance cars and loves all things tech!

This is an exciting opportunity for an IT enthusiast to join an innovative and dynamic Car Software Company, where the successful candidate will become an integral part of the company’s future success and expansion plans. Based from their high-spec headquarters in the West Midlands!

This is a fantastic opportunity to join a highly experienced Technical support team where you will provide exemplary customer service and support to customers, confidently assisting and resolving their technical queries.

Your Duties Will Include:

• Custom file writing (ECU enhancement programmes)
• Customer services and product delivery
• Dealer support and training
• Training material enhancement and development
• Act database maintenance and reporting
• File key reporting and management
• Setting file management/monitoring
• Dyno testing and product research
• Support Workshop activities and dyno testing

You Will:

• Have a passion for performance cars and motorsport
• Have strong background in Python (preferred) or other coding languages
• Display a strong desire to pursue a career within IT.
• Possess an academic qualification in IT or related subject (desirable but not essential).
• Have previous experience within an IT support role
• Be a confident communicator with the ability to provide exemplary customer service.
• Be patient and persistent, able to pacify a situation and find the most relevant resolution.
• Be highly committed to self development and continuous improvement.

A truly exciting prospect for individuals who demonstrate a passion for all things IT and Cars; full training and development opportunities will be presented.

If you are interested in this Motor Trade Vacancy or want to find out about other Automotive Jobs in the West Midlands, please contact Billy Peasgood at Perfect Placement today.