IT Technical Services Specialist

Cambridge University Hospitals NHS Foundation Trust; Hartford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prominent UK healthcare organization is seeking an IT Technical Services Specialist to provide technical support across the Microsoft 365 environment, including incident and problem management. The role requires proven experience in Intune, O365, and Azure administration along with a solid understanding of application lifecycle management. The Trust fosters a diverse and inclusive community and provides various employee benefits and development opportunities. This role offers the chance to work in a collaborative environment with a strong commitment to excellent patient care.

Benefits

On-site leisure facilities

Flexible working arrangements

Reduced-cost travel to and from the hospital site

Qualifications

• Proven experience in M365 projects and applications lifecycle management.
• Strong knowledge of Microsoft 365 suite including SharePoint, Teams, and Azure.
• Understanding of security and compliance features within Microsoft ecosystem.

Responsibilities

• Provide technical support and incident management for M365 environment.
• Technical resource in relevant project works.
• Manage support ticket queues and ensure SLA compliance.

Skills

Technical support

Incident management

Problem management

Microsoft 365 administration

SharePoint administration

Azure administration

Application lifecycle management

Intune

Power Platform

Job description

Responsibilities

• Provide technical support, incident management and problem management across the M365 environment, including user management, storage configuration, reporting and first fix.
• Working with internal teams and other parties, including vendors, to build new or enhance existing solutions.
• Maintain knowledge of various M365 IT architecture, standards, and practices.
• Perform various daily checks and tasks across internal environments and perform any required actions.
• Supporting the Trust's Clinicians and support staff in the use of its information systems by handling the effective technical configuration, implementation and testing of applications and systems.
• To be a technical resource in the delivery of relevant project works as and when needed, providing technical support and assistance for IT project managers, vendors, and end users during the project implementation.
• Participate in troubleshooting and incident resolution activities and ensure support SLAs (Service Level Agreement) are met.
• Manage support ticket queues to a high standard following ITSM principles.
• Resolving application questions, bugs, and other issues.
• Administration of SharePoint features including lists, libraries, document sets, content types, managed metadata and term store, and custom web parts.
• Preparing and testing technical knowledgebase articles as well as systems documentation.

IT Technical Services Specialist with proven experience in Intune, O365, Microsoft Azure administration, and applications lifecycle management is required by Cambridge University Hospitals NHS Foundation Trust (CUH). In this hands‑on role, you should bring a wealth of experience in managing and supporting applications, M365 projects, with a thorough knowledge of the Microsoft 365 suite, including SharePoint, Teams, OneDrive, Azure, and the Power Platform, as well as Azure Virtual Desktop. An understanding of the security and compliance features within the Microsoft ecosystem is particularly valued.

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values – Together – Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high‑quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Due to Home Office immigration rules, a full‑time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full‑time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
• or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

The advert will close at midnight on 5 January 2026.

Interviews are due to be held on 13 January 2026.

Benefits to you

• At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on‑site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced‑cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
• On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose‑created colleague‑only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
• CUH is committed to assisting employees in achieving a good work‑life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part‑time working, job‑share, term‑time working and flexible start and finish times.
• Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
• We welcome applications from the Armed Forces.