IT Technical Concierge

Just IT Training Limited; Greater London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading architectural firm in London is seeking an IT Technical Concierge to manage audio-visual systems, support staff with IT inquiries, and ensure smooth operations within the IT team. The role offers a salary of up to £45,000 plus bonuses and benefits, with opportunities to work in a dynamic environment. Key responsibilities include managing helpdesk requests, maintaining IT documentation, and ensuring the functionality of various IT systems.

Benefits

Bonus and Benefits

Qualifications

• Experience with audio-visual systems, especially POLY.
• Ability to manage helpdesk requests efficiently.
• Strong organizational skills for maintaining IT records.

Responsibilities

• Ensure AV systems run smoothly for meetings.
• Monitor helpdesk software for requests.
• Maintain technical documentation and guides.

Skills

Proactive maintenance of AV systems

Helpdesk management

Technical documentation

Client liaison

Tools

HELPDESK software

POLY equipment

Job description

IT Technical Concierge - £45,000 + Bonus & Benefits - Architecture - SW London

Just IT are partnering with one of the world's leading design firms that specialise in places, spaces and events where people gather.

The team is constructed of highly talented individuals with a range of skills all of which are integral to successfully bringing to life the places and experiences designed.

As our client continues to bring to life award‑winning venues and experiences their EMEA Practice is looking for an IT Concierge based in the South West London area.

About the Role

This role sits within their client’s IT team. The IT Technical Concierge is the first point of call and go‑to for colleagues within the company and often the public face of IT support when they have clients and guests in‑house.

Key Responsibilities

• The audio‑visual systems (AV) have undergone extensive change and expansion. Based primarily around POLY equipment, the role encompasses proactive maintenance and active concierge of key meetings to ensure all systems and meetings run smoothly.
• Additionally, the role encompasses the security and smooth running of other front‑of‑house IT and end‑user peripheral systems, including IoT systems, door access, camera maintenance, lockers and the printers and print rooms.
• Monitor the Helpdesk software and e‑mail for new service requests, ensuring that tickets/needs are responded to in a timely fashion.
• Working hours to be 08:30‑17:30 – 1 hour lunch break, with flexibility required around meetings and events.
• Ensure that the following are checked regularly and always fit for purpose: meeting rooms and equipment; printing facilities and equipment; IoT devices in gym and social areas; other technical duties, such as PAT testing for equipment.
• Work with Admin and IT teams to ensure space booking software is functioning as required.
• Provide appropriate support to other members of the wider IT team.
• Maintain IT helpdesk records, ensuring that support requests are recorded in a timely and efficient manner and that requests are escalated appropriately.
• Liaise with clients and staff from non‑UK offices, to assist in their technical queries, such as WiFi access, travel plug adapters etc.
• Create and maintain documentation on end‑user processes, such as "how to" guides, ensuring that these are kept up to date and relevant.
• Keep accurate up‑to‑date records, such as equipment loans, user details, software licenses etc.
• Log external support tickets for repair and investigation with support and phone vendors for end‑user devices and software.
• Report to the Head of IT and IT System Administrators on issues affecting operational efficiency and security, also with recommendations on how to make improvements to ITC.

Offer

Salary: Up to £45,000 per annum + Bonus and Benefits.

Location: South West London.

Contract: Permanent.

If you're looking to be part of a leading architectural company, apply to me directly at

You will have the opportunity to work alongside passionate, creative individuals who lead their industry, transform ideas into reality and celebrate the beauty of human connection.