Information Technology Help Desk

Morris Sinclair Recruitment; City of Edinburgh; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Private health insurance

Mentoring

Career development reviews

Training days

Charity days

Job summary

Morris Sinclair Recruitment is seeking a 1st Line IT Support Technician in Edinburgh to join a fast-paced MSP team. The role involves handling end-user requests, resolving basic issues, and escalating when needed, with a focus on the Microsoft ecosystem.

You should have recent IT support exposure or an Apprenticeship, strong problem-solving skills, and be comfortable working 9-5, Monday to Friday in the Edinburgh City Centre office. Training and mentoring are provided.

Qualifications

• This role requires hands-on 1st line IT support experience or recent completion of an IT Apprenticeship.
• Experience handling calls and live chats with accurate ticket notes and timely resolution.
• Comfort supporting MS 365, Azure, Windows desktops and servers, plus basic networking.

Responsibilities

• Answer calls and live chats, entering ticket notes accurately.
• Resolve 1st Line issues or escalate to appropriate teams.
• Support end-users in Microsoft 365, Azure, and Windows environments.
• Maintain organised documentation and meet deadlines in a busy MSP.

Skills

1st Line Support

Microsoft 365

Azure

Network Troubleshooting

Education

Modern Apprenticeship in IT Support

Tools

Windows OS

MS Office

Active Directory

Job description

Full time on site Monday - Friday 9am-5pm

• Edinburgh Based
• Salary Based on Experience and Technical Ability
• Opportunity to Progress / Specialise
• Regularly Mentoring & Career Development Reviews
• 12 Training Days Per Year
• 6 Charity Days Per Year
• Private Health Insurance

We are looking to recruit an enthusiastic and motivated 1st Line Support Technician to join a successful team for a well established MSP. This is a high-paced team and you should be used to dealing with multiple end-user clients and varying priorities on a daily basis.

This will be a full-time, permanent position at a competitive salary based on proven track record, experience, and technical competence.

Placing a high value on active staff mentoring, development and ensuring all members of the team have a career development path that suits their expectations and abilities.

Your role will involve assisting the support desk with answering calls and live chats, entering ticket notes accurately, resolving 1st Line type issues, dealing with client problems, ensuring relevant tickets are escalated, and creatively delivering excellent service to our varied client base.

The skill set is primarily around the Microsoft ecosystem, both locally on desktops and servers, as well as within the Microsoft 365 and Azure environment. You should be comfortable supporting end-users within at least some of this environment, and having experience in basic network troubleshooting.

This role would ideally suit someone who has recently successfully completed a Modern Apprenticeship in IT Support, or has over a years' relevant work experience in the IT industry, and is now looking to expand into a challenging yet rewarding role within a busy and supportive team. Applicants with prior experience working in an MSP environment preferred.

You will need to be hard working, have great attention to detail, work to deadlines, be very well organised and have a real interest in technology with proven troubleshooting abilities.

This will be an office-based role at our client's Edinburgh City Centre office, Monday to Friday 9am to 5pm. Committed to providing a flexible and caring work environment you will be supported with 12 \"at home\" dedicated training days a year and 6 charity days as well.