IT Support Engineer

RHL Recruitment; Garelochhead; On-site; GBP 30,000 - 39,000; Full time

Job summary

RHL Recruitment is seeking an IT Support Engineer for a Garelochhead depot to keep the IT environment running, support end users, and contribute to cyber security posture.

The role involves on-site work Mon–Thu with Fri WFH, dealing with a range of stakeholders across up to 300 colleagues across the UK. You’ll need a full driving licence and be prepared for travel to client sites.

Qualifications

• IT qualification or equivalent practical experience.
• Typically 1–2 years in a technical IT role (service desk, desktop support, 1st/2nd line).
• Solid basics in Windows OS and Microsoft 365 applications.
• Active Directory fundamentals (password resets, user creation, group membership).
• Networking concepts (DNS, DHCP, IP addressing).
• PC/laptop build, configuration and troubleshooting.
• Comfortable writing straightforward documentation and keeping records up to date.
• Keen to develop skills in SharePoint Online, Intune/Endpoint Manager, file systems and basic Group Policy.
• Able to work confidently with third-party suppliers under guidance.
• Full driving licence essential; travel/overnight stays as required.

Responsibilities

• Acting as a key point of contact for IT issues, resolving tickets and escalating when required.
• Supporting day-to-day running of infrastructure, systems and IT services, working with internal colleagues and external providers.
• Ensuring acceptable use and IT policies are followed; monitoring activity and flagging concerns to IT/HR leadership.
• Working within formal change control for any amendments to systems, services or configurations.
• Checking that security tooling and controls are active and up to date, and reporting any risks to senior IT stakeholders.
• Ordering, setting up and rolling out laptops/desktops and associated equipment, keeping asset/build records.
• Maintaining secure backup practices and producing implementation/recovery documentation.
• Keeping documentation current and ensuring all work is recorded in relevant systems.
• Supporting IT projects and coordinating smaller pieces of project delivery as needed.
• Spotting compatibility or deployment risks early and helping prevent disruption.
• Assisting with diagnostics and recovery procedures to restore systems or services.

Skills

Windows OS

Microsoft 365

Active Directory

Networking basics

PC build & troubleshooting

Documentation

SharePoint Online

Intune/Endpoint Manager

Group Policy

Communication with third-party vendors

Education

IT qualification or equivalent practical experience

Tools

SharePoint Online

Intune

Job description

**For this role you must already live within a 45 mile drive from Garelochhead, Helensburgh and hold a full driving license.**

Salary: £30,000 + 15% Pension + 30 days leave (+public holidays)

Location: Helensburgh, Argyll & Bute

Working pattern: Mon–Thu on site, Fri WFH

Line management: IT Infrastructure Manager / Senior IT Infrastructure Engineer

Travel: Some travel to other client sites (including occasional overnight stays) – full driving licence required

Commute: You should live within 45 minutes of Garelochhead

The role

Our client has created a new IT Support Engineer position within a small, close-knit IT team at their Garelochhead depot. The focus is on keeping the organisation’s IT environment running effectively, providing responsive support to end users, and helping deliver improvements that support the wider IT roadmap and cyber security posture.

This is a varied role in a multi-site business supporting up to 300 colleagues across the UK. You’ll be dealing with a broad range of stakeholders, from operational teams on site through to senior management, so professionalism and clear communication are key.

What you’ll be responsible for

• Acting as a key point of contact for IT issues, resolving tickets and escalating when required.
• Supporting day-to-day running of infrastructure, systems and IT services, working with internal colleagues and external providers.
• Ensuring acceptable use and IT policies are followed; monitoring activity and flagging concerns to IT/HR leadership.
• Working within formal change control for any amendments to systems, services or configurations.
• Checking that security tooling and controls are active and up to date, and reporting any risks immediately to senior IT stakeholders.
• Ordering, setting up and rolling out laptops/desktops and associated equipment, keeping accurate asset and build records.
• Maintaining secure backup practices and producing clear implementation / recovery documentation.
• Keeping documentation current and ensuring all work is properly recorded in relevant systems.
• Supporting IT projects and, where needed, coordinating smaller pieces of project delivery.
• Spotting compatibility or deployment risks early and helping prevent disruption.
• Assisting with diagnostics and recovery procedures to restore systems or services when required.

Experienced required

• A relevant IT qualification or equivalent practical experience.
• Typically 1–2 years in a technical IT role (service desk, desktop support, 1st/2nd line).
• Solid basics in:
• Windows OS and Microsoft 365 applications
• Active Directory fundamentals (password resets, user creation, group membership)
• Networking concepts (DNS, DHCP, IP addressing)
• PC/laptop build, configuration and troubleshooting
• Comfortable writing straightforward documentation and keeping records up to date.
• Keen to develop skills in SharePoint Online, Intune/Endpoint Manager, file systems and basic Group Policy.
• Able to work confidently with third-party suppliers under guidance.
• Full (preferably clean) driving licence essential; flexibility for travel/overnight stays as required.