Senior IT Support Engineer — Microsoft 365, Hybrid (4/1)

ZenTech Talent Ltd; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Company-funded certifications

Defined career progression

City of London – Bank office

Job summary

ZenTech Talent Ltd in London is seeking a Senior IT Support Engineer focused on Microsoft 365 to join our City of London team. You will handle 2nd/3rd line support, manage user issues and contribute to delivering reliable IT services for clients in financial services.

The role combines hands-on Microsoft 365 administration, Intune and endpoint management with strong communication and customer-facing responsibilities.

Qualifications

• 2nd/3rd line IT support experience
• Strong Microsoft 365 administration and troubleshooting
• Excellent communication skills with customers
• Willing to work on-site in City of London with hybrid arrangement

Responsibilities

• Microsoft 365 administration and troubleshooting
• Intune and endpoint management
• Windows 10/11 support
• Active Directory and Group Policy management
• Exchange Online administration
• Teams, SharePoint and OneDrive administration
• Networking, DNS, DHCP and VPN support
• Security, MFA and Conditional Access
• Laptop, desktop and end-user troubleshooting
• Escalated 2nd/3rd line incidents handling

Skills

Excellent communication

Microsoft 365

Intune

Active Directory

Exchange Online

Tools

Microsoft 365

Intune

Active Directory

Exchange Online

Job description

ZenTech Talent Ltd in London is seeking a Senior IT Support Engineer focused on Microsoft 365 to join our City of London team. You will handle 2nd/3rd line support, manage user issues and contribute to delivering reliable IT services for clients in financial services.

The role combines hands-on Microsoft 365 administration, Intune and endpoint management with strong communication and customer-facing responsibilities.