IT Support Technician

Speak Digital Limited; Shenley; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Pension

Health insurance

20 days holiday

Gym membership

Job summary

Speak Digital Limited is seeking an IT Support Technician to join a small technical team. You will own support requests, troubleshoot Windows and Microsoft 365, and assist with user admin and device management.

Based at Shenley with occasional client visits across Hertfordshire, London and Essex, and up to 2 days work from home after probation. A varied role with project work and knowledge sharing across technologies.

Qualifications

• Experience in an IT support role.
• Good working knowledge of Windows 10/11 and common business applications.
• Experience administering Microsoft 365 users and services.
• Understanding of basic networking concepts (DHCP, DNS, Wi-Fi troubleshooting).
• Strong troubleshooting and problem-solving ability.
• Clear communication skills and confidence speaking with non-technical users.
• A methodical and professional approach to resolving issues.

Responsibilities

• Taking ownership of support tickets from investigation through to resolution, escalating or collaborating with colleagues where needed.
• Communicating directly with clients and keeping them informed of progress.
• Troubleshooting Windows, Microsoft 365 and common business applications.
• Supporting Microsoft 365 environments, including user administration and device management.
• Basic network troubleshooting (Wi-Fi issues, DHCP, DNS, connectivity).
• Supporting onboarding and offboarding processes for client staff.
• Assisting Senior Engineers with project delivery and system improvements.
• Rare out-of-hours project work or emergency call outs, with time off in lieu.
• Helping test and implement new technologies or services where appropriate.
• Contributing to internal documentation and knowledge sharing.

Skills

Windows 10/11

Microsoft 365

Networking basics

Troubleshooting

Communication

Multitasking

Professionalism

Tools

Halo

Freshdesk

NinjaOne

Job description

IT Support Technician

Working Hours: 9:00am 5:30pm, Monday Friday

Location: Based at our office in Shenley, with occasional visits to clients in Hertfordshire, London and Essex; Work from home up to 2 days per week after the probation period

Salary and Benefits: £28,000 £35,000 depending on experience and qualifications; 20 Days holiday, increasing with length of service, plus public holidays; Pension; Health insurance; Gym membership options

The Company

Speak Digital is a Managed Service Provider offering support, consultancy and cloud services. Since 2010, we've been a trusted partner to small and medium businesses across London, Hertfordshire and Essex.

We are a small technical team where everyone contributes across support, projects and client work. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Our Engineers work closely with clients to deliver practical solutions and responsive support.

The Role

We are looking for an IT Support Technician to join our small technical team, taking ownership of support requests and helping deliver projects for our clients.

You will work directly with users and take responsibility for troubleshooting problems, supporting Microsoft 365 environments, and keeping client systems running smoothly.

Alongside support work, you will also have opportunities to work on projects such as:

• Microsoft Intune deployments
• Security improvements including MFA and Conditional Access
• Device lifecycle management and onboarding / offboarding processes
• Office and SME network upgrades

As part of a small team, you will gain exposure to a wide range of technologies and have opportunities to develop your skills in Microsoft 365, cloud platforms and endpoint management.

The role will occasionally involve visiting client sites across the region, so you must be comfortable interacting with users and representing the company professionally.

Key Responsibilities:

• Taking ownership of support tickets from investigation through to resolution, escalating or collaborating with colleagues where needed.
• Communicating directly with clients and keeping them informed of progress.
• Troubleshooting Windows, Microsoft 365 and common business applications.
• Supporting Microsoft 365 environments, including user administration and device management.
• Basic network troubleshooting (Wi-Fi issues, DHCP, DNS, connectivity).
• Supporting onboarding and offboarding processes for client staff.
• Assisting Senior Engineers with project delivery and system improvements.
• Rare out-of-hours project work or emergency call outs, with time off in lieu.
• Helping test and implement new technologies or services where appropriate.
• Contributing to internal documentation and knowledge sharing.

Required Skills and Experience:

• Experience in an IT support role.
• Good working knowledge of Windows 10/11 and common business applications.
• Experience administering Microsoft 365 users and services.
• Understanding of basic networking concepts (DHCP, DNS, Wi-Fi troubleshooting).
• Strong troubleshooting and problem-solving ability.
• Ability to manage multiple tasks and prioritise support tickets.Clear communication skills and confidence speaking with non-technical users.
• A methodical and professional approach to resolving issues.

Beneficial:

• MSP experience
• In-depth Microsoft 365 administration
• Helpdesk tools (Halo / Freshdesk)
• RMM tools (NinjaOne)

Additionally:

• Own vehicle and a full UK driving licence (mileage paid)
• Within commutable distance of our office in Shenley

Personal Attributes:

• Patient, calm and professional under pressure
• Honest, reliable and hardworking
• Team-oriented with a willingness to support others
• Keen to learn and open to feedback
• Strong organisation and time-management skills
• Adaptable and proactive