Hybrid IT Service Desk Tech | First‑Line Support

Vitreus Talent Ltd; Huddersfield; Hybrid; GBP 23,400 - 28,600; Full time

Benefits offered by this job

25 days annual leave

Training and certifications

Supportive IT leadership

Job summary

A recruitment agency is seeking an IT Service Desk Technician for a hybrid role based in Huddersfield. The ideal candidate will provide first-line support while gaining broad technical exposure across the organization, including Windows and Office 365 environments. Strong customer service skills and a full driving license are essential. Competitive salary of £26,000 plus benefits with opportunities for training and development are offered.

Qualifications

• Previous experience in an IT support role.
• A full driving license is essential.
• Willingness to learn and take on new challenges.

Responsibilities

• Provide 1st line support focusing on first-time fix.
• Handle phone, email, and in-person support requests.
• Create and manage work orders through the ticketing system.
• Follow up with staff to confirm satisfaction.

Skills

Strong customer service and communication skills

Troubleshooting skills

Experience in IT support

Ability to work with technical and non-technical users

Tools

Windows 10/11

Office 365

Active Directory

TCP/IP networking

AutoCAD

Revit

Job description

A recruitment agency is seeking an IT Service Desk Technician for a hybrid role based in Huddersfield. The ideal candidate will provide first-line support while gaining broad technical exposure across the organization, including Windows and Office 365 environments. Strong customer service skills and a full driving license are essential. Competitive salary of £26,000 plus benefits with opportunities for training and development are offered.