Hybrid IT Service Desk Tech | First‑Line Support

Vitreus Talent Ltd; Huddersfield; Hybride; GBP 23 400 - 28 600; Plein temps

Avantages offerts par ce poste

25 days annual leave

Training and certifications

Supportive IT leadership

Résumé du poste

A recruitment agency is seeking an IT Service Desk Technician for a hybrid role based in Huddersfield. The ideal candidate will provide first-line support while gaining broad technical exposure across the organization, including Windows and Office 365 environments. Strong customer service skills and a full driving license are essential. Competitive salary of £26,000 plus benefits with opportunities for training and development are offered.

Qualifications

• Previous experience in an IT support role.
• A full driving license is essential.
• Willingness to learn and take on new challenges.

Responsabilités

• Provide 1st line support focusing on first-time fix.
• Handle phone, email, and in-person support requests.
• Create and manage work orders through the ticketing system.
• Follow up with staff to confirm satisfaction.

Connaissances

Strong customer service and communication skills

Troubleshooting skills

Experience in IT support

Ability to work with technical and non-technical users

Outils

Windows 10/11

Office 365

Active Directory

TCP/IP networking

AutoCAD

Revit

Description du poste

A recruitment agency is seeking an IT Service Desk Technician for a hybrid role based in Huddersfield. The ideal candidate will provide first-line support while gaining broad technical exposure across the organization, including Windows and Office 365 environments. Strong customer service skills and a full driving license are essential. Competitive salary of £26,000 plus benefits with opportunities for training and development are offered.