IT Support Technician — Growth‑Oriented Tech Team

ACTIVATE GROUP LIMITED; Peterborough; On-site; GBP 26,000 - 34,000; Full time

Job summary

A leading UK technology services provider is seeking an IT Support Technician in Peterborough to deliver advanced technical support, resolve IT issues, and enhance IT operations. Responsibilities include troubleshooting hardware, software, and network problems, managing support requests, and maintaining IT systems. Ideal candidates should possess strong Microsoft Office skills, effective communication abilities, and a foundational understanding of LAN/WAN. This role offers excellent career development opportunities and a range of employee benefits.

Benefits

33 days holiday (including bank holidays)

Personal health cash plan

Enhanced maternity/paternity/adoption pay

Life assurance: three times basic salary

Free breakfasts and fruit

Birthday surprise for everybody!

Qualifications

• Strong Microsoft Office skills required.
• Good communication skills for internal interaction.
• Foundational understanding of WAN/LAN and Wireless Networks necessary.
• Good understanding of hardware like workstations and servers needed.
• Solution-oriented mindset to troubleshoot issues effectively.

Responsibilities

• Provide in-person and remote IT support for staff across sites.
• Act as main contact for support requests via various channels.
• Log incidents and maintain accurate documentation.
• Install software and patches across workstations.
• Assist in routine maintenance tasks for data integrity and security.
• Help improve efficiencies within the group through automation.

Skills

Strong Microsoft Office skills

Good communication skills

Foundational understanding of WAN/LAN and Wireless Networks

Good understanding of hardware (Workstations/Servers/Printers/Projectors)

Solution-oriented

Flexible and collaborative approach

Passion for technology

Job description

A leading UK technology services provider is seeking an IT Support Technician in Peterborough to deliver advanced technical support, resolve IT issues, and enhance IT operations. Responsibilities include troubleshooting hardware, software, and network problems, managing support requests, and maintaining IT systems. Ideal candidates should possess strong Microsoft Office skills, effective communication abilities, and a foundational understanding of LAN/WAN. This role offers excellent career development opportunities and a range of employee benefits.