IT Support Technician: First/Second-Line Helpdesk

Saab AB; Cambridgeshire and Peterborough; Remote; GBP 24,000 - 34,000; Full time

Benefits offered by this job

30 days annual leave

Workplace pension 8% company contrib.

Private medical insurance

Death in service insurance

Share matching scheme

Enhanced maternity/paternity leave

Job summary

Saab UK is seeking an IT Support professional to provide first-line and basic second-line IT assistance across the organisation, including user accounts, password resets, device setup and MS 365 support.

Role involves troubleshooting hardware and software, setting up new devices, and guiding users through IT issues. Escalation to the Senior IT Engineer when needed, with ticketing and documentation duties across eight UK sites.

Qualifications

• Knowledge of Windows 10/11 and common business software.
• Basic understanding of Microsoft 365 and user accounts.
• Able to troubleshoot common hardware, software and network issues.
• Good communication skills and ability to assist users.
• Willing to learn new systems and develop IT skills.
• Awareness of UK export control, health & safety and environmental management.

Responsibilities

• Provide 1st line and basic 2nd line IT support.
• Handle password resets, account issues and access requests.
• Troubleshoot PCs, laptops, software, printers and other IT equipment.
• Software installation and troubleshooting.
• Set up new devices and assist users with Microsoft 365 and IT issues.
• Escalate more complex problems to the Senior IT Engineer.
• Keep support tickets updated and IT records maintained.

Skills

Windows 10/11

Microsoft 365

Troubleshooting

Communication skills

Willing to learn

UK export control compliance

Health & safety awareness

Defence industry experience

Job description

Saab UK is seeking an IT Support professional to provide first-line and basic second-line IT assistance across the organisation, including user accounts, password resets, device setup and MS 365 support.

Role involves troubleshooting hardware and software, setting up new devices, and guiding users through IT issues. Escalation to the Senior IT Engineer when needed, with ticketing and documentation duties across eight UK sites.