IT Support Engineer

Intec Select Ltd; Greater London; Hybrid; GBP 37,000 - 46,000; Full time

Job summary

Intec Select Ltd in London is seeking an experienced 1st/2nd Line Support Engineer to provide hands-on desktop support for a busy user environment within a hybrid London office.

The role focuses on Windows 10/11, Microsoft 365 and Active Directory with strong incident management, onboarding/offboarding and remote support. It is a 6-month contract at £200-£250 per day.

Candidates should be proactive, able to work independently and collaborate with IT teams to improve user experience.

Qualifications

• Previous experience within a 1st / 2nd Line, Service Desk or Desktop Support environment.
• Strong troubleshooting skills across Windows desktop and common business applications.
• Experience supporting Microsoft 365 and user account administration.
• Good understanding of Active Directory / identity and access management.
• Experience supporting laptops, desktops, mobile devices and peripheral hardware.
• Basic networking knowledge including TCP/IP, DNS, DHCP and connectivity troubleshooting.
• Strong communication skills and confidence supporting users at all levels.
• Proactive approach with the ability to work independently and manage multiple incidents.

Responsibilities

• Provide 1st and 2nd line technical support across desktop, laptop, software and user-access issues.
• Troubleshoot incidents across hardware, operating systems, applications and connectivity.
• Manage user onboarding, offboarding, account access and permissions.
• Own incidents and service requests through to resolution, escalating where necessary.
• Support users remotely and face-to-face across our London office.
• Maintain accurate ticketing, technical documentation and knowledge-base information.
• Work closely with wider IT teams to resolve recurring issues and improve the overall user experience.

Skills

Windows troubleshooting

Microsoft 365 administration

Active Directory

Networking basics

Incident management

Remote & on-site support

Communication skills

Independent working

Job description

Salary: £? - ? per year

Requirements:

• Previous experience within a 1st / 2nd Line, Service Desk or Desktop Support environment.
• Strong troubleshooting skills across Windows desktop and common business applications.
• Experience supporting Microsoft 365 and user account administration.
• Good understanding of Active Directory / identity and access management.
• Experience supporting laptops, desktops, mobile devices and peripheral hardware.
• Basic networking knowledge including TCP/IP, DNS, DHCP and connectivity troubleshooting.
• Strong communication skills and confidence supporting users at all levels.
• Proactive approach with the ability to work independently and manage multiple incidents.

Responsibilities:

• Provide 1st and 2nd line technical support across desktop, laptop, software and user-access issues.
• Troubleshoot incidents across hardware, operating systems, applications and connectivity.
• Manage user onboarding, offboarding, account access and permissions.
• Own incidents and service requests through to resolution, escalating where necessary.
• Support users remotely and face-to-face across our London office.
• Maintain accurate ticketing, technical documentation and knowledge-base information.
• Work closely with wider IT teams to resolve recurring issues and improve the overall user experience.

Technologies:

• Active Directory
• Hardware
• Support
• Microsoft 365
• Mobile
• TCP/IP
• Windows
• Office 365

More:

We are currently searching for an experienced 1st / 2nd Line Support Engineer to join our London-based organisation on an initial 6-month contract. This is a hands-on technical support role across a busy user environment, with hybrid working in London. The contract rate is £200 - £250 per day.