IT Support Service Desk

Hewett Recruitment; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Hewett Recruitment is seeking a First Line IT Support Engineer to join an established Digital company in Cheltenham. This role involves providing remote IT support and occasional onsite assistance, ensuring systems operate efficiently for various users. Candidates should have experience in IT support, strong troubleshooting skills, and the ability to manage multiple requests in a fast-paced environment. This is an excellent opportunity for personal and professional development within a supportive team.

Qualifications

• Experience in an IT support role.
• Comfortable working in a fast-paced Service Desk environment.

Responsibilities

• Providing first line technical support via phone, email and remote tools.
• Logging, managing, and resolving incidents and service requests.
• Supporting Windows based environments and Microsoft 365 services.
• Troubleshooting hardware, software, and user issues.
• Maintaining clear documentation of support requests and system updates.
• Working with internal teams and third-party providers when required.
• Occasional onsite customer support.

Skills

Experience supporting Windows environments

Knowledge of Microsoft 365 including Teams and SharePoint

Strong troubleshooting and problem-solving ability

Good communication and customer service skills

Ability to prioritise and manage multiple support requests

Organised approach with attention to detail

Job description

First Line IT Support Engineer - Service Desk

An established Digital company is looking to recruit a First Line IT Support Engineer to join their team.

This is a great opportunity for someone with experience in IT support who enjoys problem solving, working with a variety of technologies, and delivering excellent customer service. The role offers the chance to support multiple customers and environments while continuing to develop your technical skills.

The Role

The position is primarily focused on providing remote IT support through a Service Desk environment, with occasional onsite visits to customer locations when required.

You will be responsible for troubleshooting technical issues, responding to support requests, and ensuring systems remain operational for a range of business users.

Key responsibilities include:

• Providing first line technical support via phone, email and remote tools
• Logging, managing and resolving incidents and service requests
• Supporting Windows based environments and Microsoft 365 services
• Troubleshooting hardware, software, and user issues
• Maintaining clear documentation of support requests and system updates
• Working with internal teams and third-party providers when required
• Occasional onsite customer support

About You

The successful candidate will have experience in an IT support role and be comfortable working in a fast-paced Service Desk environment.

Key skills include:

• Experience supporting Windows environments
• Knowledge of Microsoft 365 including Teams and SharePoint
• Strong troubleshooting and problem-solving ability
• Good communication and customer service skills
• Ability to prioritise and manage multiple support requests
• Organised approach with attention to detail