IT Support Technician - 1st/2nd Line, Windows & M365

Blue Bear Systems Group Ltd; Oakley; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

30 days annual leave

Pension scheme

Private medical insurance

Group income protection

Job summary

Saab UK is seeking an IT Support professional to provide 1st line and basic 2nd line assistance across the organisation, covering user accounts, password resets and device setup. You’ll troubleshoot hardware, software and network issues, install software, and support Microsoft 365 for staff.

You will join a defence-focused company with strong emphasis on security, compliance and professional growth, working across UK sites and collaborating with the IT team to resolve issues promptly.

Qualifications

• Good basic knowledge of Windows 11, 10 and common business software.
• Basic understanding of Microsoft 365 and user accounts.
• Able to troubleshoot common hardware, software and network issues.
• Good communication skills and comfortable helping users.
• Willing to learn new systems and develop further IT skills.
• Awareness of critical compliance areas including UK export control, health & safety and environmental management desirable.
• Experience with defence industry and UK MOD desirable.

Responsibilities

• Provide 1st line and basic 2nd line IT support.
• Deal with password resets, account issues and basic access requests.
• Troubleshoot PCs, laptops, software, printers and other IT equipment.
• Software installation and troubleshooting.
• Set up new devices and help users with Microsoft 365 and general IT issues.
• Escalate more complex problems and complete other IT tasks requested by the Senior IT Engineer.

Skills

Windows 10/11

Microsoft 365

Troubleshooting

Communication skills

Willing to learn

Compliance awareness

Defence industry experience

Job description

Saab UK is seeking an IT Support professional to provide 1st line and basic 2nd line assistance across the organisation, covering user accounts, password resets and device setup. You’ll troubleshoot hardware, software and network issues, install software, and support Microsoft 365 for staff.

You will join a defence-focused company with strong emphasis on security, compliance and professional growth, working across UK sites and collaborating with the IT team to resolve issues promptly.