1st Line IT Support Technician - Fast-Paced, Customer-Focused

Adecco Portugal; Essex; On-site; GBP 22,000 - 30,000; Full time

Job summary

Adecco Group UK & Ireland in Southend-on-Sea is seeking an IT 1st Line Support Technician to join a growing central IT function. You will be the first point of contact for end users, providing hands-on technical assistance and clear explanations of issues.

Responsibilities include troubleshooting hardware and software, supporting Microsoft 365 and AD, and maintaining records of tickets and inventory in a fast-paced environment, with a strong focus on service quality and user satisfaction.

Qualifications

• Experience troubleshooting IT hardware and software issues.
• Strong communication skills with non-technical users.
• Passion for IT and keeping up with current trends.
• Self-motivated with ability to manage workload and priorities.

Responsibilities

• Provide first-line IT support, responding to helpdesk tickets.
• Troubleshoot and resolve hardware and software issues across devices and networks.
• Escalate complex issues to higher support levels as needed.
• Support Microsoft 365 environment and Active Directory accounts.
• Maintain IT systems, ticket records, and inventory.
• Monitor systems for performance, security, and compliance.
• Explain technical issues clearly to users.

Skills

Troubleshooting IT hardware

Troubleshooting software

Strong communication

Customer service

Self-motivated

Time management

Education

IT qualification (Level 2/3 or equivalent)

Tools

Microsoft 365

Active Directory

Network/Wi-Fi infra

Security software

Job description

Adecco Group UK & Ireland in Southend-on-Sea is seeking an IT 1st Line Support Technician to join a growing central IT function. You will be the first point of contact for end users, providing hands-on technical assistance and clear explanations of issues.

Responsibilities include troubleshooting hardware and software, supporting Microsoft 365 and AD, and maintaining records of tickets and inventory in a fast-paced environment, with a strong focus on service quality and user satisfaction.