IT Support Technician

Saab UK; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

30 days annual leave

Workplace pension 8%

Private medical insurance

Group income protection

Death in service insurance

Share matching 5%

Enhanced parental leave

Job summary

Saab UK is seeking a proactive IT Support Technician to join our security-focused team in Cambridgeshire. You will provide 1st/2nd line support, set up devices, manage Microsoft 365 accounts, and troubleshoot hardware and software issues to keep operations resilient.

Joining Saab UK means contributing to defence-grade projects, adhering to UK export controls and safety standards, and developing IT skills across Windows, networks, and security practices.

Qualifications

• Good knowledge of Windows 11/10 and common business software.
• Basic understanding of Microsoft 365 and user accounts.
• Able to troubleshoot common hardware, software and network issues.
• Good communication skills and ability to help users.
• Willing to learn new systems and develop IT skills.
• Awareness of UK export controls, health & safety and environmental management.

Responsibilities

• Provide 1st line and basic 2nd line IT support.
• Deal with password resets, account issues and basic access requests.
• Troubleshoot PCs, laptops, software, printers and other IT equipment.
• Software installation and troubleshooting.
• Set up new devices and help users with Microsoft 365 and general IT issues.
• Escalate more complex problems to the Senior IT Engineer.
• Keep support tickets updated and follow through.
• Keep IT records and documentation up to date.
• Follow IT procedures, security requirements and company policies.
• Help users in a clear and professional way.
• Assist the IT team with day-to-day tasks, equipment setup and projects.

Skills

Windows support

Microsoft 365

Hardware troubleshooting

Software troubleshooting

Communication skills

Learning mindset

Compliance awareness

Defence industry

Job description

Introduction:

Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.

The Role:

Provide first-line and basic second-line IT support within the organisation including user account administration, password resets, device setup, Microsoft 365 support, software and hardware troubleshooting, printer and peripheral support, and basic network troubleshooting.

Key Responsibilities:

• Provide 1st line and basic 2nd line IT support.
• Deal with password resets, account issues and basic access requests.
• Troubleshoot PCs, laptops, software, printers and other IT equipment.
• Software installation and troubleshooting
• Set up new devices and help users with Microsoft 365 and general IT issues.
• Escalate more complex problems and complete other IT tasks requested by the Senior IT Engineer.

General Responsibilities:

• Keep support tickets updated and make sure issues are followed through.
• Keep IT records and documentation up to date where needed.
• Follow IT procedures, security requirements and company policies.
• Help users in a clear and professional way.
• Assist the IT team with day-to-day tasks, equipment setup and projects where required.

Key Skills:

• Good basic knowledge of Windows 11, 10 and common business software.
• Basic understanding of Microsoft 365 and user accounts.
• Able to troubleshoot common hardware, software and network issues.
• Good communication skills and comfortable helping users.
• Willing to learn new systems and develop further IT skills.
• Awareness of critical compliance areas including UK export control, health & safety and environmental management desirable.
• Experience with defence industry and UK MOD desirable.

Saab UK Company Benefits:

• 30 days annual leave
• Workplace pension scheme with 8% company contribution
• Private medical insurance
• Group income protection scheme
• Death in service insurance
• Up to 5% share matching scheme
• Company enhanced Maternity/Adoption & Paternity leave.
• + Much more