IT Support Technician

Winbro Group Technologies; Shepshed; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology firm in Shepshed is seeking an experienced IT Support Specialist to provide critical support for both UK and US sites. Responsibilities include troubleshooting hardware and software issues, managing IT processes for new joiners and leavers, and ensuring compliance with information security standards. The ideal candidate will have 3+ years of hands-on IT experience, proficiency in Windows and Microsoft Office 365, and strong diagnostic skills. This position offers a competitive salary and flexible working hours.

Benefits

Competitive salary

Flexible start and finish time

Equivalent 25 days holiday

Qualifications

• 3+ years’ experience in a hands-on IT support role.
• Strong diagnostic and troubleshooting skills.
• Experience supporting Windows desktops and Microsoft Office 365.

Responsibilities

• Provide IT support for UK and US sites, resolving hardware and software issues.
• Manage IT processes for new joiners and leavers.
• Ensure IT systems meet information security standards.
• Support Microsoft Exchange and Office 365 administration.
• Assist with infrastructure rollout and IT project tasks.

Skills

Troubleshooting

User support

Windows

Active Directory

Microsoft Office 365

Education

NVQ Level 3 in IT or equivalent certification

Job description

At Winbro, we are at the heart of the green hydrogen revolution enabling production of next generation fuel cells with our ultra fast laser drilling and welding technologies. Our equipment is capable of producing highly complex micro parts to micron level accuracies, creating a revolution in personalised drug delivery and medical care. Our technology is capable of producing highly complex semiconductor parts, enabling next level efficiencies in electronics manufacturing.

JOIN US and we can offer you an opportunity to work in a high-tech, specialist company working with some of the best global names in aerospace, medical, semiconductor and clean energy.

Responsibilities

• Provide first and second-line IT support for UK and US sites, diagnosing, troubleshooting, and resolving hardware, software, and system issues; replace defective components as needed.
• Manage new joiner and leaver IT processes in line with established procedures.
• Ensure IT systems and assets meet information security standards.
• Perform day-to-day IT operational checks and maintain IT support processes and procedures.
• Collaborate with global IT teams as required to ensure consistent IT service delivery.
• Assist with infrastructure rollout and IT project tasks as needed.
• Deploy and configure Microsoft desktop applications (Windows, Office 365).
• Support Microsoft Exchange / Office 365, including user and mailbox administration.
• Deploy software using Windows Deployment Services, Microsoft Deployment Toolkit and PDQ Deploy.
• Maintain understanding of hardware, including DELL desktops, laptops, and servers and deploy new or replacement IT equipment.
• Assist with basic networking and VOIP telephony support.
• Maintain endpoint and server security (including McAfee) and ensure compliance with IT policies; assist with audits and system checks.
• Support system upgrades, changes and process improvement initiatives.
• Perform other IT duties as required to support the business.

Qualifications

• 3+ years’ experience in a hands‑on IT support role with regular user interaction.
• Strong diagnostic and troubleshooting skills.
• Experience supporting Windows desktops, Microsoft Office 365 and Exchange.
• Experience administering Active Directory user accounts and permissions across multiple sites.
• NVQ Level 3 (or equivalent) in an IT-related subject or a recognised professional IT certification.

Benefits

• A competitive salary
• Flexible start and finish time
• Equivalent 25 days holiday