IT Support Technician (1st Line)

Holt Recruitment Group Limited; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking an enthusiastic IT Support Technician in Christchurch. The role involves providing hands-on technical support for Windows and macOS systems, configuring hardware, and basic networking tasks. Ideal candidates should demonstrate strong problem-solving skills and a proactive approach to learning. This position offers a pay rate of £12.21 per hour, with potential for temp to perm transition.

Qualifications

• Basic knowledge of Windows and macOS operating systems.
• Hands-on experience with computer hardware, building PCs a plus.
• Strong problem-solving skills with a methodical approach.

Responsibilities

• Provide first-line support for Windows and macOS systems.
• Configure and set up new hardware.
• Support basic networking tasks, including printer setup.

Skills

Basic knowledge of Windows

Basic knowledge of macOS

Hands-on experience with computer hardware

Strong problem-solving skills

Excellent communication skills

Familiarity with Microsoft Intune

Understanding of basic networking

Experience using Jira

Detail-oriented

Proactive and eager to learn

Job description

Overview

Location: Christchurch
Pay rate: £12.21 per hour
Hours: 9am – 5pm, Monday – Friday
Assignment - temp to perm

We’re looking for an enthusiastic IT Support Technician to join our client and provide hands-on technical support across the warehouse and office environments. You’ll help configure and maintain user hardware, resolve day-to-day IT issues, and ensure smooth operations across Windows, macOS, and basic networking systems.

Duties

• Provide first-line support for Windows and macOS systems across warehouse bays and office laptops
• Configure and set up new hardware (experience with building PCs a plus)
• Assist with hardware management through Microsoft Intune and Entra (training can be provided)
• Support basic networking tasks, including printer setup (IP assignment, DHCP configuration, etc.)
• Log, track, and resolve support requests using Jira or similar ticketing systems
• Document troubleshooting steps, solutions, and processes clearly and consistently
• Communicate technical solutions to both technical and non-technical users in a clear, approachable way
• Collaborate with the IT team to improve processes and support best practices

Skills & Experience

• Basic knowledge of Windows and macOS operating systems
• Hands-on experience with computer hardware (building or configuring PCs)
• Strong problem-solving skills with a methodical, step-by-step approach
• Ability to clearly document and explain troubleshooting steps
• Excellent communication skills with both technical and non-technical audiences
• Familiarity with Microsoft Intune and Entra for device management
• Understanding of basic networking (IP addressing, DHCP, printer setup)
• Experience using Jira or another ticketing system
• Proactive and eager to learn
• Patient and approachable when working with others
• Detail-oriented with good organisational skills
• Enjoys solving problems and seeing tasks through to completion

To apply, or for more information please contact Shannon on 07441919648 / [e-mail]