IT Support Technician — 1st/2nd Line, Windows & M365

Saab; Dunstable; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

30 days annual leave

Workplace pension scheme with 8%公司贡献

Private medical insurance

Group income protection

Death in service insurance

Up to 5% share matching

Enhanced maternity/adoption & paternit

Plus much more

Job summary

Saab UK is seeking an IT Support Technician to provide 1st and basic 2nd line support across the business. You will handle user accounts, password resets, device setup, Microsoft 365, and hardware troubleshooting in a fast-paced environment.

The role focuses on maintaining IT services, assisting with printer and peripheral issues, and escalating complex problems to the Senior IT Engineer. UK export control and security compliance awareness is desirable.

Qualifications

• Experience in an IT support role within a corporate environment.
• Familiar with Windows operating systems and business software.
• Knowledge of Microsoft 365 and user account management.

Responsibilities

• Provide 1st line and basic 2nd line IT support.
• Deal with password resets, account issues and basic access requests.
• Troubleshoot PCs, laptops, software, printers and other IT equipment.
• Software installation and troubleshooting.
• Set up new devices and help users with Microsoft 365 and general IT issues.
• Escalate more complex problems and complete other IT tasks requested by the Senior IT Engineer.
• Keep support tickets updated and follow through on issues.
• Maintain IT records and documentation as needed.
• Follow IT security requirements and company policies.
• Help users clearly and professionally.

Skills

Windows 11/10

Microsoft 365

IT support

Tools

Active Directory

Printer setup

Job description

Saab UK is seeking an IT Support Technician to provide 1st and basic 2nd line support across the business. You will handle user accounts, password resets, device setup, Microsoft 365, and hardware troubleshooting in a fast-paced environment.

The role focuses on maintaining IT services, assisting with printer and peripheral issues, and escalating complex problems to the Senior IT Engineer. UK export control and security compliance awareness is desirable.