IT Support Technician

Saab UK; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

30 days annual leave

Company pension 8%

Private medical insurance

Death in service

Share matching

Enhanced maternity/paternity leave

+ More

Job summary

Saab UK is seeking an IT Support Technician to provide first‑line and basic second‑line assistance across the organisation. You will handle user accounts, password resets, device setup, Microsoft 365 support, and hardware troubleshooting in a defence‑oriented environment.

You will troubleshoot PCs, laptops, printers and networking issues, set up new devices, and escalate complex problems to the Senior IT Engineer while keeping tickets up to date and complying with security policies.

Qualifications

• Good basic knowledge of Windows 10/11 and common business software.
• Basic understanding of Microsoft 365 and user accounts.
• Able to troubleshoot common hardware, software and network issues.
• Good communication skills and comfortable helping users.
• Willing to learn new systems and develop IT skills.
• Awareness of UK export control, health & safety and environmental management is desirable.
• Experience with defence industry and UK MOD desirable.

Responsibilities

• Provide 1st line and basic 2nd line IT support.
• Deal with password resets, account issues and access requests.
• Troubleshoot PCs, laptops, software, printers and IT equipment.
• Software installation and troubleshooting.
• Set up new devices and assist users with Microsoft 365 and IT issues.
• Escalate complex problems to the Senior IT Engineer.
• Keep support tickets updated and follow IT procedures.
• Maintain IT records and documentation.
• Follow security requirements and company policies.
• Assist the IT team with day‑to‑day tasks and projects.

Skills

Windows 10/11

Microsoft 365

IT support

Customer service

Troubleshooting

Compliance

Defence industry

Tools

Windows

Microsoft 365

Troubleshooting tools

Job description

Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.

The Role:

Provide first-line and basic second-line IT support within the organisation including user account administration, password resets, device setup, Microsoft 365 support, software and hardware troubleshooting, printer and peripheral support, and basic network troubleshooting.

Key Responsibilities:

• Provide 1st line and basic 2nd line IT support.
• Deal with password resets, account issues and basic access requests.
• Troubleshoot PCs, laptops, software, printers and other IT equipment.
• Software installation and troubleshooting
• Set up new devices and help users with Microsoft 365 and general IT issues.
• Escalate more complex problems and complete other IT tasks requested by the Senior IT Engineer.

General Responsibilities:

• Keep support tickets updated and make sure issues are followed through.
• Keep IT records and documentation up to date where needed.
• Follow IT procedures, security requirements and company policies.
• Help users in a clear and professional way.
• Assist the IT team with day-to-day tasks, equipment setup and projects where required.

Key Skills:

• Good basic knowledge of Windows 11, 10 and common business software.
• Basic understanding of Microsoft 365 and user accounts.
• Able to troubleshoot common hardware, software and network issues.
• Good communication skills and comfortable helping users.
• Willing to learn new systems and develop further IT skills.
• Awareness of critical compliance areas including UK export control, health & safety and environmental management desirable.
• Experience with defence industry and UK MOD desirable.

Saab UK Company Benefits:

• 30 days annual leave
• Workplace pension scheme with 8% company contribution
• Private medical insurance
• Death in service insurance
• Up to 5% share matching scheme
• Company enhanced Maternity/Adoption & Paternity leave.
• + Much more

By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.