Frontline IT Support Technician (1st/2nd Line)

Saab AB; Caulcott; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

30 days leave

Pension 8% company contribution

Private medical insurance

Group income protection

Death in service insurance

Share matching scheme

Enhanced maternity/paternity leave

Job summary

Saab UK is seeking an IT support technician to provide first and second line support for users across the organisation. You will handle password resets, device setup, and Microsoft 365 support, while troubleshooting hardware, software, and basic network issues.

You will escalate more complex problems to the Senior IT Engineer and help maintain IT records and procedures. The role emphasizes clear communication, daily ticket management, and a willingness to learn new systems.

Qualifications

• First/second line IT support responsibilities.
• Password reset and account issues handling.
• Microsoft 365 setup and support tasks.
• Device setup and basic troubleshooting.
• Hardware and software troubleshooting.
• Printer and peripheral support.
• Escalation to Senior IT Engineer for complex issues.

Responsibilities

• Keep support tickets updated and follow through.
• Maintain IT records and documentation.
• Follow IT procedures and company policies.
• Assist users with clear, professional communication.
• Support day-to-day IT tasks and onboarding of equipment; participate in projects.

Skills

First/Second line support

Password resets

Microsoft 365 support

Device setup

Hardware troubleshooting

Software troubleshooting

Printer and peripherals

Windows 10/11

Network troubleshooting

Communication skills

Documentation

Compliance awareness

Tools

Microsoft 365

Job description

Saab UK is seeking an IT support technician to provide first and second line support for users across the organisation. You will handle password resets, device setup, and Microsoft 365 support, while troubleshooting hardware, software, and basic network issues.

You will escalate more complex problems to the Senior IT Engineer and help maintain IT records and procedures. The role emphasizes clear communication, daily ticket management, and a willingness to learn new systems.