IT Support Technician - 1st/2nd Line Support (Windows & M365)

Adria Solutions Ltd; Lancashire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology services company in the United Kingdom is seeking a proactive IT Support Technician to deliver high-quality 1st and 2nd line support. You will manage systems and support staff across multiple sites. This dynamic role requires strong technical skills and problem-solving abilities, with responsibilities that include configuring devices and assisting with Microsoft 365 adoption. Employee benefits include on-site parking and staff discounts, creating a supportive workplace culture.

Benefits

Employee & store discounts

Free on-site parking

Sick pay

Qualifications

• Able to work independently and as part of a small team.
• Highly organised with excellent prioritisation skills.
• Friendly and approachable manner.

Responsibilities

• Provide 1st & 2nd line support in person, over the phone, and via remote tools.
• Log incidents and maintain accurate helpdesk records.
• Manage stock levels and asset tagging.

Skills

Strong communication skills

PC building and configuration

Windows 11 support

Microsoft 365 applications

Active Directory

Networking fundamentals

Job description

A technology services company in the United Kingdom is seeking a proactive IT Support Technician to deliver high-quality 1st and 2nd line support. You will manage systems and support staff across multiple sites. This dynamic role requires strong technical skills and problem-solving abilities, with responsibilities that include configuring devices and assisting with Microsoft 365 adoption. Employee benefits include on-site parking and staff discounts, creating a supportive workplace culture.