IT Support Technician

Cottsway Housing Association; Witney; Hybrid; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Pension scheme (employee 3%, employer

Job summary

Cottsway Housing Association is seeking an IT Support Technician to join our IT team on a fixed-term maternity cover. This role provides first and second-line IT support to colleagues, resolving incidents and service requests while assisting with Microsoft 365, end‑user devices and business applications.

Working in a small, collaborative IT team, you will manage user accounts and IT assets, help with projects and deployments, and contribute to system upgrades, testing, automation and continuous

Qualifications

• Experience providing IT support in a professional environment.
• Supports Microsoft Windows, Microsoft 365 and business applications.
• Experience with application support, user training and IT assets.
• Power Platform, housing management systems or related systems beneficial.

Responsibilities

• Provide first and second-line IT support to colleagues across the organisation.
• Manage user accounts and IT assets; assist with projects and deployments.
• Contribute to system upgrades, testing, automation and continuous service improvements.

Skills

IT support

Windows

Microsoft 365

Business applications

Power Platform

Communication

Organisational skills

Job description

IT Support Technician

Company: Cottsway Housing Association
Salary: from £36,245 a year, pro rata
Hours: Full-time
Location: Witney, OX28 4YG
Working pattern: Hybrid - 2 days remote
Job type: Temporary
Posting date: 3 Nov 2026
Closing date: 17 Nov 2026

Summary

We have an exciting opportunity for an IT Support Technician to join our IT team on a fixed-term contract for maternity cover.

This role is responsible for providing first and second-line IT support to colleagues across the organisation, resolving incidents and service requests, and supporting Microsoft 365, end‑user devices and business applications. Working as part of a small and collaborative IT team, you will manage user accounts and IT assets, assist with projects and deployments, and contribute to system upgrades, testing, automation and continuous service improvements.

Essential requirements

To be successful in this role, you will have experience providing IT support in a professional environment, supporting Microsoft Windows, Microsoft 365 and business applications. You will have experience of application support, user training and working with IT assets, along with strong communication, problem‑solving and organisational skills. You will be a proactive team member who uses initiative, contributes ideas and supports the continuous improvement of systems, processes and services.Experience with Power Platform technologies, business systems administration or housing management systems would be beneficial, and training will be provided where required. This role offers an excellent opportunity to develop experience across desktop support, business applications, automation and project work.A DBS check will be required for the successful applicant as part of our pre‑employment checks.

• A pension scheme with a minimum employee contribution of 3%, matched by a generous employer contribution of up to 10%.
• Holiday entitlement starting at 25 days rising to 28 days after 2 years, plus bank holidays.
• A flexible working policy to support agile working.
• A discounted corporate gym and swimming membership, electric vehicle lease scheme and Costco membership.
• Private Medical Insurance.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.