IT Support Technician

Disabled Workers Co-operative; West Oxfordshire; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Pension scheme with employer up to 10%

Holiday entitlement 25–28 days + bank

Flexible working policy

Gym and swimming membership discount

EV lease scheme

Costco membership

Private Medical Insurance

Job summary

Cottsway Housing Association is seeking an IT Support Technician on a fixed-term maternity cover contract to provide first and second-line IT support across the organisation. You will assist with Microsoft 365, end-user devices, business applications and asset management.

The role offers an opportunity to contribute to projects, deployments and system upgrades within a small IT team, with DBS checks required for successful applicants.

Qualifications

• Experience providing IT support in a professional environment.
• Experience supporting Windows, Microsoft 365 and business applications.
• Experience with end-user devices, IT assets and user accounts.
• Willingness to support projects, testing, automation and system upgrades.
• DBS check will be required as part of pre-employment checks.

Responsibilities

• Provide first and second-line IT support to colleagues across the organisation.
• Resolve incidents and service requests, and support Microsoft 365, end-user devices and business applications.
• Manage user accounts and IT assets, and assist with deployments and projects.
• Contribute to system upgrades, testing, automation and continuous service improvements.

Job description

JobDescription :

We have an exciting opportunity for an IT Support Technician to join our IT team on a fixed-term contract for maternity cover. This role is responsible for providing first and second-line IT support to colleagues across the organisation, resolving incidents and service requests, and supporting Microsoft 365, end-user devices and business applications. Working as part of a small and collaborative IT team, you will manage user accounts and IT assets, assist with projects and deployments, and contribute to system upgrades, testing, automation and continuous service improvements. To be successful in this role, you will have experience providing IT support in a professional environment, supporting Microsoft Windows, Microsoft 365 and business applications. You will have experience of application support, user training and working with IT assets, along with strong communication, problem-solving and organisational skills. You will be a proactive team member who uses initiative, contributes ideas and supports the continuous improvement of systems, processes and services. Experience with Power Platform technologies, business systems administration or housing management systems would be beneficial, and training will be provided where required. This role offers an excellent opportunity to develop experience across desktop support, business applications, automation and project work. A DBS check will be required for the successful applicant as part of our pre-employment checks.

In return, we provide:

• A pension scheme with a minimum employee contribution of 3%, matched by a generous employer contribution of up to 10%.
• Holiday entitlement starting at 25 days rising to 28 days after 2 years, plus bank holidays.
• A flexible working policy to support agile working.
• A discounted corporate gym and swimming membership, electric vehicle lease scheme and Costco membership.
• Private Medical Insurance

CompanyName: Cottsway Housing Association

JobLocation: West Oxfordshire

JobStatus: Fixed Term

Salary: Cottsway Housing Association36245

The Disabled Workers Co-operative Ltd. Reg No. 4418227