Administrator (Compliance Damp and Mould)

Cottsway Housing Association; Witney; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension scheme with employer up to 10%

Holiday 25–28 days + bank holidays

Flexible working policy

Discounted gym and swimming membership

Job summary

Cottsway Housing Association is recruiting a full-time, permanent Damp and Mould Compliance Administrator in Witney. The role supports the Compliance Team by handling damp and mould case administration, correspondence, calls, and record updates.

A DBS check is part of pre-employment. The package includes a pension with employer contributions up to 10%, holiday entitlement from 25 to 28 days plus bank holidays, flexible working, and active staff benefits such as gym discounts and Costco

Qualifications

• Experience in customer service, housing administration or a busy office environment.

Responsibilities

• Administer damp and mould cases and related records.
• Send correspondence and make telephone calls related to cases.
• Update records and monitor progress of remedial works.
• Carry out checks to ensure remedial works have been completed.

Skills

Customer service

Computer skills

Job description

Administrator (Compliance Damp and Mould)

We are currently recruiting for a Damp and Mould Compliance Administrator on a full-time, permanent basis to provide support to our busy Compliance team.

The main purpose of this role is to support the Compliance Team with the administration of damp and mould cases, including sending correspondence, making telephone calls, updating records, and carrying out checks to ensure remedial works have been completed.

This role will suit someone with strong computer skills, friendly and professional phone manner, and excellent written communication skills.

To be successful in this role, you will have previous experience in customer service, housing administration or a busy office environment. You will be well organised, able to manage multiple tasks and a confident communicator. A DBS check will be required for the successful applicant as part of our pre-employment checks. In return, we provide:

• A pension scheme with a minimum employee contribution of 3%, matched by a generous employer contribution of up to 10%.
• Holiday entitlement starting at 25 days rising to 28 days after 2 years, plus bank holidays.
• A flexible working policy to support agile working.
• A discounted corporate gym and swimming membership, electric vehicle lease scheme and Costco membership.

Proud member of the Disability Confident employer scheme

Company: Cottsway Housing Association Salary: from £28,119 a year, pro rata Hours: Full-time Location: Witney, OX28 4YG Working pattern: Hybrid - 3 days remote Job type: Permanent Posting date: 2 Nov 2026 Closing date: 13 Nov 2026

Summary

We are currently recruiting for a Damp and Mould Compliance Administrator on a full-time, permanent basis to provide support to our busy Compliance team.

The main purpose of this role is to support the Compliance Team with the administration of damp and mould cases, including sending correspondence, making telephone calls, updating records, and carrying out checks to ensure remedial works have been completed.

This role will suit someone with strong computer skills, friendly and professional phone manner, and excellent written communication skills.

Essential requirements

To be successful in this role, you will have previous experience in customer service, housing administration or a busy office environment. You will be well organised, able to manage multiple tasks and a confident communicator. A DBS check will be required for the successful applicant as part of our pre-employment checks. In return, we provide:

• A pension scheme with a minimum employee contribution of 3%, matched by a generous employer contribution of up to 10%.
• Holiday entitlement starting at 25 days rising to 28 days after 2 years, plus bank holidays.
• A flexible working policy to support agile working.
• A discounted corporate gym and swimming membership, electric vehicle lease scheme and Costco membership.

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.