Housing Technical Support Officer

Bromsgrove and Redditch Councils; Stoke-on-Trent; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension

Generous leave 25 days + bank holidays

Flexible working

Employee Assistance Programme

Employee benefits platform

Job summary

Bromsgrove and Redditch Councils are seeking a Housing IT Support professional to manage the Housing Technical Support Team and ensure timely financial processing. The role involves collaborating with colleagues to deliver on service objectives and participating in projects introducing new technology and improved business processes.

A Levels in Maths/English/ICT are required, with at least 2 years’ housing IT experience.

Qualifications

• A Level Maths, English and ICT required.
• At least 2 years' experience with a Housing IT application.
• Knowledge of financial processes within housing services preferred.
• Based in North Worcestershire (Bromsgrove and Redditch shared services).

Responsibilities

• Manage day-to-day activities of the Housing Technical Support Team.
• Ensure smooth delivery of financial processes within the Housing Service (rent review, BACS, benefits).
• Provide business support across the service to meet objectives.
• Participate in projects introducing new technology and business processes.
• Develop and improve Housing IT systems.

Skills

Maths

English

ICT

Education

A Levels in Maths/English/ICT

Job description

• To support the Housing Service in delivering quality services and meeting the requirements of the Consumer Standards as set out by the Housing Regulator.




• To support our strategic housing function and to ensure systems provide appropriate, clean analytical data and business intelligence to ensure we are proving appropriate services to our customers and colleagues.




• Involvement in projects which will implement new technology, new business process and change the way people work across the whole Housing Service.




• Develop and improve the Housing IT systems.

Key Requirements

• To manage the day-to-day activities of the Housing Technical Support Team.




• Ensure the smooth delivery of all financial processes within the Housing Service including the annual rent review, BACS processing, Benefit entitlements, investigating lost payments and ensuring they are reconciled.




• Provide effective business support for colleagues across the service, working in partnership to understand their needs and deliver support and solutions that help to deliver on shared business objectives.

  
  

  Minimum A Level (or equivalent) Maths, English and Computer Sciences/ICT




• A minimum of 2 years experience working with a Housing based IT application.

  
  

  Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

  
  

  pension




• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)




• flexible working, where appropriate




• Employee Assistance Programme




• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more