IT Support Technician

Cottsway; Witney; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

25 days holiday (28 after 2 years)

Flexible working policy

Gym and swimming membership

EV lease scheme

Private Medical Insurance

Costco membership

Job summary

Cottsway Housing Association Limited is recruiting an IT Support Technician on a fixed-term contract for maternity cover. The role delivers first and second-line IT support across the organisation, handling incidents, service requests and assisting with Microsoft 365, end-user devices and business applications.

You will manage user accounts, IT assets and contribute to projects, deployments, upgrades, testing, automation and continuous service improvements. A DBS check is required.

Qualifications

• Experience providing IT support in a professional environment.
• Experience with Windows, Microsoft 365 and business applications.
• Strong communication, problem-solving and organisational skills.

Responsibilities

• Provide first and second-line IT support to colleagues across the organisation.
• Resolve incidents and service requests.
• Support Microsoft 365, end-user devices and business applications.

Skills

IT support

Windows

Microsoft 365

Power Platform

Customer service

Tools

Active Directory

Intune

Job description

About Us

Cottsway is a registered housing provider working in Oxfordshire, Gloucestershire, Wiltshire and Worcestershire. We are the largest affordable housing provider in the district of West Oxfordshire.

We own and manage over 6,000 homes ranging from flats and bungalows to family homes, for rent and Low-Cost Home Ownership (LCHO). We have over 13,000 customers.

We have some of the strongest financial and governance ratings in the sector and we are committed to doing more to help people in housing need, with a robust development programme.

We are proud to:

• Reinvest our profits every year, not only to create more homes, but also to ensure our existing customer’s homes are kept in great shape, with an in-house team of skilled tradespeople who carry out this work.
• Put our customers at the heart of everything we do, with a dedicated team of housing, neighbourhood, financial and welfare officers to provide support where needed.
• Be active in and bring social value to our local communities.

Working for us

Cottsway is a great place to work with a friendly, supportive and enthusiastic team dedicated to providing quality homes in thriving communities.

We support and develop our people because we know that it is through them that we deliver the high standards of service that our customers say we provide.

Based in the market town of Witney, we:

• Offer competitive salaries and a range of benefits.
• Support agile working.
• Guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. We are signed up to the Disability Confident Committed scheme.
• Value people from a wide range of backgrounds and experience – whether you are an experienced housing professional or simply have an interest in working in our sector.

About the role

We have an exciting opportunity for an IT Support Technician to join our IT team on a fixed-term contract for maternity cover.

This role is responsible for providing first and second-line IT support to colleagues across the organisation, resolving incidents and service requests, and supporting Microsoft 365, end-user devices and business applications. Working as part of a small and collaborative IT team, you will manage user accounts and IT assets, assist with projects and deployments, and contribute to system upgrades, testing, automation and continuous service improvements.

To be successful in this role, you will have experience providing IT support in a professional environment, supporting Microsoft Windows, Microsoft 365 and business applications. You will have experience of application support, user training and working with IT assets, along with strong communication, problem-solving and organisational skills. You will be a proactive team member who uses initiative, contributes ideas and supports the continuous improvement of systems, processes and services.

Experience with Power Platform technologies, business systems administration or housing management systems would be beneficial, and training will be provided where required. This role offers an excellent opportunity to develop experience across desktop support, business applications, automation and project work.

A DBS check will be required for the successful applicant as part of our pre-employment checks.

In return, we provide:

• A pension scheme with a minimum employee contribution of 3%, matched by a generous employer contribution of up to 10%.
• Holiday entitlement starting at 25 days rising to 28 days after 2 years, plus bank holidays.
• A flexible working policy to support agile working.
• A discounted corporate gym and swimming membership, electric vehicle lease scheme and Costco membership.
• Private Medical Insurance

For an informal chat about this role please contact Joe Stokes, IT Operations Manager on 01993 890145.