IT Support Technician

The Disabled Workers Co-operative Ltd.; Hailey; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Pension scheme

Holiday entitlement 25–28 days

Flexible working policy

Gym and swimming membership (discount)

Electric vehicle lease scheme

Costco membership

Private Medical Insurance

Job summary

The Disabled Workers Co-operative Ltd. is seeking an IT Support Technician on a fixed-term maternity cover to join our IT team.

The role involves providing first and second-line IT support across the organisation, resolving incidents and service requests, and supporting Microsoft 365, end-user devices and business applications. You will manage user accounts and IT assets, assist with projects and deployments, and contribute to system upgrades, testing, automation and continuous service

Qualifications

• Experience providing IT support in a professional environment.
• Experience supporting Microsoft Windows, Microsoft 365 and business applications.
• Experience of application support, user training and working with IT assets.
• Strong communication, problem-solving and organisational skills.
• Proactive team member who uses initiative and supports continuous improvement of systems and services.

Responsibilities

• Provide first and second-line IT support to colleagues across the organisation, resolving incidents and service requests.
• Support Microsoft 365, end-user devices and business applications.
• Manage user accounts and IT assets, assist with projects and deployments, and contribute to system upgrades, testing, automation and continuous service improvements.

Skills

IT support experience

Windows support

Microsoft 365

Business applications

User training

Communication

Problem-solving

Organisational skills

Job description

We have an exciting opportunity for an IT Support Technician to join our IT team on a fixed-term contract for maternity cover.

This role is responsible for providing first and second-line IT support to colleagues across the organisation, resolving incidents and service requests, and supporting Microsoft 365, end-user devices and business applications. Working as part of a small and collaborative IT team, you will manage user accounts and IT assets, assist with projects and deployments, and contribute to system upgrades, testing, automation and continuous service improvements.

To be successful in this role, you will have experience providing IT support in a professional environment, supporting Microsoft Windows, Microsoft 365 and business applications. You will have experience of application support, user training and working with IT assets, along with strong communication, problem-solving and organisational skills. You will be a proactive team member who uses initiative, contributes ideas and supports the continuous improvement of systems, processes and services.

Experience with Power Platform technologies, business systems administration or housing management systems would be beneficial, and training will be provided where required. This role offers an excellent opportunity to develop experience across desktop support, business applications, automation and project work.

A DBS check will be required for the successful applicant as part of our pre-employment checks.

In return, we provide:

• A pension scheme with a minimum employee contribution of 3%, matched by a generous employer contribution of up to 10%.
• Holiday entitlement starting at 25 days rising to 28 days after 2 years, plus bank holidays.
• A flexible working policy to support agile working.
• A discounted corporate gym and swimming membership, electric vehicle lease scheme and Costco membership.
• Private Medical Insurance