Hybrid IT Support Technician – Windows & 365 Pro

Cottsway Housing Association; Witney; Hybrid; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Pension scheme (employee 3%, employer

Job summary

Cottsway Housing Association is seeking an IT Support Technician to join our IT team on a fixed-term maternity cover. This role provides first and second-line IT support to colleagues, resolving incidents and service requests while assisting with Microsoft 365, end‑user devices and business applications.

Working in a small, collaborative IT team, you will manage user accounts and IT assets, help with projects and deployments, and contribute to system upgrades, testing, automation and continuous

Qualifications

• Experience providing IT support in a professional environment.
• Supports Microsoft Windows, Microsoft 365 and business applications.
• Experience with application support, user training and IT assets.
• Power Platform, housing management systems or related systems beneficial.

Responsibilities

• Provide first and second-line IT support to colleagues across the organisation.
• Manage user accounts and IT assets; assist with projects and deployments.
• Contribute to system upgrades, testing, automation and continuous service improvements.

Skills

IT support

Windows

Microsoft 365

Business applications

Power Platform

Communication

Organisational skills

Job description

Cottsway Housing Association is seeking an IT Support Technician to join our IT team on a fixed-term maternity cover. This role provides first and second-line IT support to colleagues, resolving incidents and service requests while assisting with Microsoft 365, end‑user devices and business applications.

Working in a small, collaborative IT team, you will manage user accounts and IT assets, help with projects and deployments, and contribute to system upgrades, testing, automation and continuous