It Support Technician

Jago Consultants; West of England; Remote; GBP 23,000 - 28,000; Full time

Job summary

Jago Consultants in the Bristol area are recruiting an IT Support Technician to work remotely within a busy MSP IT support team. You will provide phone, email and remote assistance to customers, with hands-on exposure to servers, desktops, networking, routers and printers.

The role offers full training, a supportive team and clear progression pathways. A minimum of 12 months in a similar IT support role and solid MS Office knowledge are required; Office 365 is a plus.

Qualifications

• Minimum 12 months experience in a similar IT Support role.
• Knowledge of Microsoft Office 2010/2013/2016 and Office365 is advantageous.
• Maintenance and troubleshooting of printers, good written and verbal communication.
• Ability to work as part of a team and diagnose faults with documented procedures.
• Basic understanding of networking protocols and devices.

Responsibilities

• Support customers by telephone, email and remote tools.
• Hands-on work with servers, desktops, networking and printers.
• Follow agreed procedures and maintain documentation.
• Build strong relationships with customers and provide solutions.

Skills

MS Office

Networking basics

Customer communication

Team player

Troubleshooting

Printer maintenance

Documentation

Tools

Office 365

Printers

Job description

Role: IT Support Technician – Remote WorkingSector: MSP IT Support CompanyLocation: Bristol (ideally to live within 30 miles) so Cardiff, Gloucester, Weston, Bath, Chippenham etc will be fine.

This is an opportunity to join a well-established IT Support Company, based in Bristol, providing support to a variety of customers across the area. They are looking for an enthusiastic person to join the busy IT team.

Working from home you will be supporting their customers via telephone, email and remote support tools. As part of the desktop support role you will get the chance to be hands-on with all server and desktop products, as well as a variety of networking and other components such as routers, printers and bespoke applications.

Full training will be provided and you will be joining an experienced team. For the right candidate there are progression opportunities within the company.

• Ideally, a minimum of 12-months experience working in a similar IT Support role

Knowledge of Microsoft Office

2010 / 2013 / 2016

/ Office365 would be an advantage

• Maintenance and troubleshooting of printers
• Good communication skills – written and verbal
• Ability to work as part of a team
• Ability to diagnose faults and find solutions.
• Ability to maintain strong relationship with customers
• Able to follow agreed procedures and documentation
• A base understanding of networking protocols and devices

A minimum of 12 months experience in a similar environment is required, either with an IT Support company or within an in-house support department.

Package:A basic salary range of upto £25,000 (depending on experience)

Progression opportunities within the company