IT Support Engineer

Adria Solutions Ltd; West of England; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Work-life balance

Professional development

Job summary

Adria Solutions Ltd seeks an experienced IT Support Engineer to join its Bristol IT Services team. The role covers hardware, software and user accounts, with emphasis on Microsoft 365, Active Directory and meeting room technology. Hybrid working is available, with occasional travel to UK/European offices.

You will diagnose issues, manage tickets, and deliver proactive improvements. Requirements include 3+ years in IT support, second-line experience, strong AD/Windows 11/M365 skills, and a

Qualifications

• At least three years’ IT and application support experience, including two years on second line support.
• Strong practical knowledge of Active Directory administration, Windows 11 and Microsoft 365.
• Experience maintaining and troubleshooting laptop hardware.
• Confidence using a ticket-based helpdesk system.
• Experience supporting video conferencing and meeting room equipment.

Responsibilities

• Manage helpdesk tickets, investigate issues and keep users informed.
• Support Windows 11 laptops, docking stations, monitors and peripherals.
• Troubleshoot Microsoft 365 applications and internal business systems.
• Administer Active Directory and Microsoft Entra ID accounts, including joiners and leavers.
• Manage Exchange Online distribution lists and Microsoft Teams groups.
• Support corporate iPhones and access to business resources on personal devices.
• Investigate network connectivity and meeting room technology issues.
• Maintain accurate IT asset records and deliver IT inductions.
• Assist with equipment deployments, office projects and technology upgrades.
• Provide initial investigation of issues affecting automated processes.
• Maintain helpdesk categories and supporting phishing awareness tools.

Skills

Customer-focused

Troubleshooting

Communication

Tools

Active Directory

Windows 11

Microsoft 365

Exchange Online

Microsoft Teams

iPhone support

Job description

Bristol | Full-time | Hybrid working available

Are you an experienced IT Support Engineer who enjoys solving technical problems and helping people get the most from their technology?

An established professional services firm is looking for an IT Support Engineer to join its IT Services team in Bristol. You’ll support colleagues across Microsoft 365, business applications and workplace technology, combining day-to-day troubleshooting with opportunities to improve systems and processes.

The role

You’ll provide responsive, customer-focused support across hardware, software and user accounts, helping colleagues work effectively and keeping support requests moving through to resolution.

Your responsibilities will include:

• Managing helpdesk tickets, investigating issues and keeping users informed.
• Supporting Windows 11 laptops, docking stations, monitors and peripherals.
• Troubleshooting Microsoft 365 applications and internal business systems.
• Administering Active Directory and Microsoft Entra ID accounts, including joiners and leavers.
• Managing Exchange Online distribution lists and Microsoft Teams groups.
• Supporting corporate iPhones and access to business resources on personal devices.
• Investigating network connectivity and meeting room technology issues.
• Maintaining accurate IT asset records and delivering IT inductions.
• Assisting with equipment deployments, office projects and technology upgrades.
• Providing initial investigation of issues affecting automated processes.
• Maintaining helpdesk categories and supporting phishing awareness tools.

About you

You’ll be organised, approachable and confident supporting users with different levels of technical knowledge. You’ll enjoy troubleshooting, take ownership of issues and communicate clearly throughout.

• At least three years’ experience in IT and application support, including two years providing second-line support.
• Strong practical knowledge of Active Directory administration, Windows 11 and Microsoft 365.
• Experience maintaining and troubleshooting laptop hardware.
• Confidence using a ticket-based helpdesk system.
• Experience supporting video conferencing and meeting room equipment.
• Strong problem-solving skills and a customer-focused approach.

You’ll also be interested in exploring how automation and AI can improve support processes and everyday working practices.

Useful additional experience

Experience in any of the following would be beneficial:

• Microsoft Azure and Microsoft Entra ID.
• Apple iPhone and iOS support.
• Power Automate.
• Software testing.
• ITIL practices.
• Relevant Microsoft or CompTIA qualifications.

What’s on offer?

• A friendly, supportive working environment.
• Hybrid working opportunities and a focus on work/life balance.
• Investment in professional development.
• Varied responsibilities across IT support, applications and technology improvements.

Occasional travel to other UK and European offices may be required.