1St Line It Support Technician

Jago Consultants; West of England; Remote; GBP 23,000 - 28,000; Full time

Job summary

Jago Consultants in Bristol is seeking a 1st Line IT Support Technician for remote working. You will support customers by phone, email and remote tools, handling desktop and server issues and basic networking tasks.

The role offers full training, a busy team environment, and progression opportunities for the right candidate. Applicants with 12 months IT support experience and good communication will be well-suited.

Qualifications

• Ideally, a minimum of 12 months experience in a similar IT Support role.
• Knowledge of Microsoft Office 2010/2013/2016.
• Office365 would be an advantage.
• Maintenance and troubleshooting of printers.
• Good communication skills – written and verbal.
• Ability to work as part of a team.
• Ability to diagnose faults and find solutions.
• Ability to maintain strong relationships with customers.
• Able to follow agreed procedures and documentation.
• A base understanding of networking protocols and devices.

Responsibilities

• Support customers via telephone, email and remote support tools.
• Be hands-on with server and desktop products as part of desktop support.
• Assist with networking components such as routers and other devices.
• Provide remote assistance and troubleshoot issues for clients.
• Participate in training and development within the IT team.

Skills

Customer service

Communication

Teamwork

Networking basics

Problem solving

Tools

MS Office

Office 365

Printers maintenance

Job description

Role: 1st Line IT Support Technician – Remote WorkingSector: MSP IT Support CompanyLocation: Bristol (ideally to live within 30 miles) so Cardiff, Gloucester, Weston, Bath, Chippenham etc will be fine.

This is an opportunity to join a well-established IT Support Company, based in Bristol, providing support to a variety of customers across the area. They are looking for an enthusiastic person to join the busy IT team.

Working from home you will be supporting their customers via telephone, email and remote support tools. As part of the desktop support role you will get the chance to be hands-on with all server and desktop products, as well as a variety of networking and other components such as routers, printers and bespoke applications.

Full training will be provided and you will be joining an experienced team. For the right candidate there are progression opportunities within the company.

1st Line IT Support – Essential skills:

• Ideally, a minimum of 12-months experience working in a similar IT Support role

Knowledge of Microsoft Office

2010 / 2013 / 2016

• Knowledge of Microsoft Office

  2010 / 2013 / 2016

  / Office365 would be an advantage

• Maintenance and troubleshooting of printers
• Good communication skills – written and verbal
• Ability to work as part of a team
• Ability to diagnose faults and find solutions.
• Ability to maintain strong relationship with customers
• Able to follow agreed procedures and documentation
• A base understanding of networking protocols and devices

A minimum of 12 months experience in a similar environment is required, either with an IT Support company or within an in-house support department.

Package:A basic salary range of upto £25,000 (depending on experience)

Progression opportunities within the company