It Support Technician

Jago Consultants; York and North Yorkshire; On-site; GBP 27,000 - 33,000; Full time

Job summary

Jago Consultants in York is seeking an IT Support Technician for an office-based role. You will oversee day-to-day IT operations, ensuring systems are available to support the business and staff.

Responsibilities include hardware and software support, VOIP, printers, and remote worker setup. You will monitor networks, liaise with third party providers, and maintain security policies. Salary up to £30,000, depending on experience. A driving licence and own vehicle are required.

Qualifications

• Minimum 12 months experience in IT support.
• Solid knowledge of Windows 7-10 and Windows Server environments.
• Experience with printers and mobile devices.
• Good communication, organisation and interpersonal skills.

Responsibilities

• Provide hardware- and software-based technical support for staff.
• Support telecoms issues, including VOIP and phones.
• Liaise with third party providers for server, printer and telephone system support.
• Monitor service and network performance; proactively address issues.

Skills

Windows & Office

Windows Server

Hardware support

Software support

VOIP & phones

Remote support

Network troubleshooting

Printers & devices

RDS / Citrix

IT security basics

Cable & switches

PC build & repair

Home worker setup

Driving licence

Tools

Citrix

Remote Desktop Services

Job description

Role: IT Support Technician – Office Based (York)Sector: In-House IT SupportLocation: York

Salary is upto £30,000 depending one experience

As the in-house IT Technician, you will be responsible for the day-to-day operation and maintenance of the IT systems, ensuring they are available to support the needs of the business. You will be an experienced IT Technician with strong organisation & communications skills.

• Providing technical support for staff, both hardware- & software-related, over the telephone or face-to-face, as appropriate.
  
• Providing technical support for telecoms issues, including smart phones and support for VOIP system issues.
  
• Liaising with third party providers for server, photocopier/printer and telephone system support as necessary, to ensure timely resolution of technical problems. Assisting with administration of users, groups and security policies, and providing home visits for technical setup of remote workers as necessary.
  
• Ensuring continuity of service by monitoring service and network performance, proactively dealing with network and server issues as they arise.
  
• Any other duties which from time to time are required by the firm.
  
• Strong interpersonal skills, team player.
  
• Articulate, literate and numerate.
  
• Previous experience of working in IT Support
  
• Excellent knowledge of Windows 7-10, Windows Server 2012R2 and 2016, MS Office 2016 and Office 365.
  
• Experience of supporting printers and multifunctional devices, remote connections and mobile devices.
  
• Experience of RDS environments, and ideally Citrix environments.
  
• Understanding of IT security.
  
• Network experience including running of cables, configuring routers and switches.
  
• Ability to build and maintain PCs and laptops.
  
• Full driving licence and own vehicle.

A minimum of 12 months experience in a similar environment is required, either with an IT Support company or within an in-house support department.