IT Support Engineer - Bristol

Adria Solutions Ltd; West of England; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Professional development

Wellbeing initiatives

Job summary

Adria Solutions Ltd. is seeking an experienced IT Support Engineer in Bristol for a hybrid, full-time role. You will deliver frontline and second-line support across Windows 11, Microsoft 365, Active Directory, and workplace technology while helping colleagues adopt efficient IT practices.

You will handle hardware troubleshooting, user accounts, collaboration tools, and IT deployments, contributing to system improvements and smooth operations. Occasional travel may be required.

Qualifications

• Three years of experience in IT and application support, including two years of second-line support.
• Strong practical knowledge of Active Directory administration, Windows 11 and Microsoft 365.
• Experience maintaining and troubleshooting laptop hardware.
• Confidence using a ticket-based helpdesk system.
• Experience supporting video conferencing and meeting room equipment.

Responsibilities

• Provide responsive, customer-focused IT support across hardware, software and user accounts.
• Manage helpdesk tickets from receipt to resolution, communicating updates to users.
• Troubleshoot Windows 11 laptops, docking stations, monitors and peripherals.
• Administer Active Directory and Entra ID accounts; manage joiners and leavers.
• Support Exchange Online distribution lists and Microsoft Teams groups.
• Assist with deployments, office projects and technology upgrades.
• Investigate issues affecting automated processes and phishing awareness tools.

Skills

Active Directory

Windows 11

Microsoft 365

Helpdesk ticketing

Laptop hardware

Video conferencing

Meeting room equipment

Tools

Power Automate

Job description

IT Support Engineer - Bristol

Bristol | Full-time | Hybrid working available

Are you an experienced IT Support Engineer who enjoys solving technical problems and helping people get the most from their technology?

An established professional services firm is looking for an IT Support Engineer to join its IT Services team in Bristol. You’ll support colleagues across Microsoft 365, business applications and workplace technology, combining day-to-day troubleshooting with opportunities to improve systems and processes.

The role

You’ll provide responsive, customer-focused support across hardware, software and user accounts, helping colleagues work effectively and keeping support requests moving through to resolution.

• Managing helpdesk tickets, investigating issues and keeping users informed.
• Supporting Windows 11 laptops, docking stations, monitors and peripherals.
• Troubleshooting Microsoft 365 applications and internal business systems.
• Administering Active Directory and Microsoft Entra ID accounts, including joiners and leavers.
• Managing Exchange Online distribution lists and Microsoft Teams groups.
• Supporting corporate iPhones and access to business resources on personal devices.
• Investigating network connectivity and meeting room technology issues.
• Maintaining accurate IT asset records and delivering IT inductions.
• Assisting with equipment deployments, office projects and technology upgrades.
• Providing initial investigation of issues affecting automated processes.
• Maintaining helpdesk categories and supporting phishing awareness tools.

About you

You’ll be organised, approachable and confident supporting users with different levels of technical knowledge. You’ll enjoy troubleshooting, take ownership of issues and communicate clearly throughout.

We’re looking for:

• At least three years’ experience in IT and application support, including two years providing second-line support.
• Strong practical knowledge of Active Directory administration, Windows 11 and Microsoft 365.
• Experience maintaining and troubleshooting laptop hardware.
• Confidence using a ticket-based helpdesk system.
• Experience supporting video conferencing and meeting room equipment.
• Strong problem-solving skills and a customer-focused approach.

Useful additional experience

• Microsoft Azure and Microsoft Entra ID.
• Apple iPhone and iOS support.
• Power Automate.
• Software testing.
• ITIL practices.
• Relevant Microsoft or CompTIA qualifications.

What’s on offer?

• A friendly, supportive working environment.
• Hybrid working opportunities and a focus on work/life balance.
• Investment in professional development.
• Employee wellbeing initiatives.
• Varied responsibilities across IT support, applications and technology improvements.

Occasional travel to other UK and European offices may be required.