It Support Technician

Profiles Personnel; Aldershot; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Private medical insurance

Company pension

Free on-site parking

Occasional flexibility to work from 3e

Job summary

Profiles Personnel in the United Kingdom is seeking an IT Support Technician (first and second line) to join a friendly service desk. This office-based, hands-on role focuses on customer-facing support, problem solving, and helping users get the most from Microsoft 365, cloud services and cybersecurity tools.

You will manage 1st/2nd line tickets, troubleshoot issues across devices and networks, log and escalate where needed, and contribute to onboarding and site visits.

Qualifications

• Experience in IT support or service desk environment required.
• MSP/MSSP experience is essential.
• Strong communication and customer-facing skills.

Responsibilities

• Providing 1st and 2nd line IT support via telephone and ticketing systems
• Troubleshooting Microsoft 365, Windows, Outlook, Teams, OneDrive and SharePoint issues
• Supporting users with accounts, passwords, MFA and general Microsoft 365 administration
• Diagnosing issues across devices, networks and cloud services
• Logging, documenting and escalating tickets where required
• Keeping customers updated and delivering a friendly, professional service
• Supporting customer onboarding and occasional visits to customer sites
• Liaising with third-party suppliers when needed

Skills

MSP/MSSP experience

Microsoft 365

Troubleshooting

Customer service

Networking basics

MFA administration

Driving licence

Education

Relevant IT certifications

Tools

SharePoint

OneDrive

Windows OS

Microsoft Teams

Job description

***IT SUPPORT TECHNICIAN***

Are you an IT Support Technician with MSP experience who enjoys solving problems, talking to customers and making technology work for them? We're recruiting for an IT Support Technician (first and second line) to join a friendly and growing service desk team. This is an office-based, hands-on, customer-facing role where you'll provide first and second line support and have the opportunity to develop your technical skills across Microsoft 365, cyber security, cloud services and more. Salary £30K-£34K depending on experience, up to £36K for candidates with strong MSP experience

As an IT Support Technician you be doing the following,

• Providing 1st and 2nd line IT support via telephone and ticketing systems
• Troubleshooting Microsoft 365, Windows, Outlook, Teams, OneDrive and SharePoint issues
• Supporting users with accounts, passwords, MFA and general Microsoft 365 administration
• Diagnosing issues across devices, networks and cloud services
• Logging, documenting and escalating tickets where required
• Keeping customers updated and delivering a friendly, professional service
• Supporting customer onboarding and occasional visits to customer sites
• Liaising with third-party suppliers when needed

What are we looking for?

You'll ideally have some experience in an IT support or service desk environment, together with:

• Previous experience within an MSP or MSSP environment essential
• Excellent verbal communication skills and confidence speaking to customers
• A genuine interest in IT and technology
• Good troubleshooting skills and attention to detail
• The ability to manage multiple tickets and priorities calmly
• A helpful, personable and customer-focused approach
• A full UK driving licence, or willingness to obtain one
• Experience with Microsoft 365, basic networking, customer onboarding needed
• Relevant IT certifications would be beneficial
• Knowledge of AI governance, Microsoft Power Platform, n8n or Rewst is a bonus - but definitely not a deal-breaker!

This is a fantastic opportunity for someone looking to build a long-term career in IT within an established MSP. You'll receive support and development while gaining exposure to Microsoft 365, cyber security, endpoint management, cloud technology and AI-related services.

What's on offer:

• £30,000-£34,000 depending on experience
• Up to £36,000 for candidates with strong MSP experience
• Monday-Friday, office-based
• Private medical insurance
• Company pension
• Free on-site parking
• Occasional flexibility to work from home when needed
• Genuine opportunities for career development and progression

Based in Aldershot, Hampshire with a possible future move to Farnborough