2nd Line IT Support Technician

IO; Gloucester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Private medical insurance

Generous holidays

Wellbeing program

Job summary

IO is recruiting a 2nd Line IT Support Technician to join a busy Technology team in Bristol, delivering 2nd line and desktop support for about 1,400 users across modern hardware, software and infrastructure. The role involves hands-on troubleshooting, strong ticket ownership, and exposure to more technical and infrastructure work over time.

The position is based in Bristol, with travel to Cardiff and Plymouth twice a month (all expenses paid), and offers a competitive salary and benefits package

Qualifications

• Experience in a 2nd line / desktop support role.
• Strong customer service and stakeholder management.
• Good working knowledge of Windows 10, Microsoft 365, Windows Server 2019/2022, Active Directory / Entra ID and Group Policy.

Responsibilities

• Provide 2nd line and desktop support across a 1,400-user environment.
• Support across hardware, software and infrastructure technologies.

Skills

2nd line support

Desktop support

Customer service

Ticket ownership

Troubleshooting

Active Directory / Entra ID

Group Policy

DNS

DHCP

IP networking

Telephony basics

Windows 10

Microsoft 365

Windows Server 2019/2022

Job description

2nd Line IT Support Technician Bristol Permanent Up to £35,000 (depending on experience)

We re recruiting for a 2nd Line IT Support Technician to join a busy Technology team committed to delivering a high-quality user experience. You ll provide 2nd line and desktop support across a c.1,400-user environment, working with modern hardware, software and infrastructure technologies.

This is a great role for someone who enjoys hands-on troubleshooting, strong ticket ownership, and wants exposure to more technical and infrastructure work over time.

Essential requirements:

• Experience in a similar 2nd line / desktop support role
• Confident supporting users at all levels with strong customer service and stakeholder management
• Good working knowledge of Windows 10,Microsoft 365, Windows Server 2019/2022, Active Directory / Entra ID and Group Policy
• Core networking fundamentals: DNS, DHCP, IP networking & telephony basics
• Self-motivated, methodical and organised
• Logical problem-solver with a see it through approach

Please note that this role is based in Bristol 5 days per week and there will be travel to Cardiff & Plymouth twice a month all expenses are paid.

• On top of a highly competitive salary, they offer a superb package including private medical insurance, excellent holiday options, and a strong, genuine commitment to employee well-being.

Please note that is company does not provide sponsorship, so you must have the right to work in the UK.