IT Support Technician

The Athelstan Trust; Tetbury Upton; On-site; GBP 23,000 - 32,000; Full time

Job summary

The Athelstan Trust is seeking an IT Technician to provide comprehensive technical support and to manage our IT infrastructure across several school sites. You will support a variety of devices and systems, including Windows computers, iPads, and Microsoft 365.

The role involves travel between schools and requires a proactive, customer‑focused approach to resolving issues and maintaining security and uptime.

Qualifications

• Experience providing technical support to users in a school or corporate environment.
• Ability to manage and maintain IT infrastructure across multiple devices and platforms.
• Strong customer service skills with a proactive approach to issues.

Responsibilities

• Provide comprehensive technical support to school staff and pupils as needed.
• Manage IT systems and ensure smooth operation of the Trust's IT infrastructure.
• Troubleshoot hardware/software issues and assist with device deployment and user queries.

Skills

Technical support

IT infrastructure

Troubleshooting

Customer service

Device support

Windows/M365

Tools

Windows Server

Microsoft 365

Job description

The Athelstan Trust is a successful and growing Multi-Academy Trust consisting of six secondary schools and four primary schools in Wiltshire, Gloucestershire and South Gloucestershire. We currently employ over 750 people and educate 4,500 pupils and plan to expand further over the coming years.

The ideal candidate will provide comprehensive technical support, manage computer systems, and ensure the smooth operation of our IT infrastructure. This role offers an opportunity to work in a dynamic environment, supporting a wide range of hardware and software solutions across various operating systems. The IT Technician will play a vital role in maintaining system security, troubleshooting issues, and delivering excellent customer service to internal users.

This role is likely to be primarily based at one school in the Athelstan Trust but would also require travel to other schools. An understanding of supporting IT in primary or secondary education would be a considerable advantage, but not essential as long as you have the ability and desire to learn new systems quickly. You will need to support a variety of devices such as Windows computers, Windows Laptops, iPads, MFDs, Interactive whiteboards, Interactive TVs, plus systems such as Windows Server and Microsoft 365

The Trust has invested heavily in updating its IT infrastructure over the past few years including virtual server infrastructure at most sites, upgrading core switches and extending wireless networks, online backup systems, centralised managed printing systems. We also have an established refresh cycle of upgrading client devices.

The Athelstan Trust is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. The successful candidate will be required to undertake an Enhanced Disclosure and Barring Service (DBS) check.

We are a flexible working employer, and we are willing to make any reasonable adjustments you require during your interview so please ask us.