IT Technician (Level 1)

Acer Trust; Oxford; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Professional development opportunities

Study funding via Apprenticeship Levy

Job summary

Acer Trust, an Oxfordshire multi-academy trust, is seeking an enthusiastic IT Technician to join the West Hub IT Team, based at Matthew Arnold School with occasional travel within the West Hub. You will support a reliable, secure IT service to staff and students across our schools.

There is a strong focus on frontline problem-solving, equipment maintenance and improving security and functionality across the Hub.

Qualifications

• Experience or willingness to work in an IT support role within a school environment.
• Ability to provide frontline IT services and maintain equipment.
• Strong communication and customer-service orientation.

Responsibilities

• Provide frontline IT support across the West Hub schools.
• Maintain IT equipment and ensure security and reliability of systems.
• Assist with IT projects and network maintenance as needed.

Skills

Problem-solving

Customer-focused

IT networks

On-site support

Education

Relevant IT qualifications

Job description

Acer Trust, an Oxfordshire multi-academy trust, is looking for an enthusiastic and proactive IT Technician to join our West Hub IT Team, based primarily at Matthew Arnold School, with occasional travel to other schools within the West Hub to offer on-site support.

This is a fantastic opportunity to be part of a collaborative team, supporting the delivery of a reliable, secure and user-focused IT service for our schools. You will play a key role in maintaining IT systems and infrastructure and ensuring that technology supports our staff and enables the best outcomes for students.

This role would suit someone with strong problem-solving skills, a customer-focused approach, and a good understanding of IT systems and networks. You’ll have the chance to work hands‑on with a range of technologies—providing frontline support, maintaining equipment, and helping to ensure the security and functionality of IT across the Hub.

If you’re organised, keen to learn, and have a ‘can do’ attitude, this could be the perfect next step in your IT career. Some experience in IT support and/or relevant qualifications are desirable, but not essential; enthusiasm, reliability, and a willingness to develop are key. You’ll be supported by the West Hub Network Manager and will be part of a knowledgeable and friendly team.

This role is full time, 52 weeks per annum, It is a great opportunity for someone looking for a fast‑paced and rewarding role in a supportive environment. Acer Trust is committed to professional development, and we would welcome candidates interested in undertaking formal study (funded through the Apprenticeship Levy) and informal learning opportunities. As well as enjoying a vibrant and big‑hearted working environment and career development opportunities, you will also have the opportunity to join one of the country’s best pension schemes.

Please note that, for safeguarding reasons, this role is subject to an enhanced DBS check and other pre‑employment checks.

Please see attached the detailed job description and person specification for this role.

This position is for 37 hours per week, with working hours from 8am to 4pm Monday to Thursday and 8am to 3:30pm Fridays. This role is paid at Grade 6 (£27,709 - £30,023 FTE).

We will work with you and following the achievement of a relevant Level 3 qualification and demonstration of substantial experience working in IT support in a school or comparable environment the salary rises to grade 7 (£30.023 - £32,046 FTE)

The closing date for applications is 9am on Thursday 17th September 2026. Interviews will be held on Tuesday 22nd September 2026. However, we reserve the right to withdraw this vacancy at any time ahead of the closing date if there is a good level of response. Therefore, we recommend you submit your application as early as possible. We also reserve to right to interview shortlisted candidates ahead of the closing date.

If you are shortlisted, we will take up written references before your interview so please provide permission for this and provide accurate phone and email contact details for your referees. One of your referees must be your current or last employer.

Safeguarding Statement:

The Acer Trust is committed to safeguarding and promoting the welfare of all children and expects all staff to share this commitment. Any offer of employment with the Acer Trust is subject to verification of ID and qualifications, satisfactory evidence of the right to work in the UK, health clearance, NCTL and Enhanced Disclosure and Barring Check. The Acer Trust is an equal opportunities employer, and we welcome applications from candidates from all ethnic and community backgrounds.