[260820] IT Services Technician

The Springfields Academy; Calne; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

LGPS pension

Career progression and development

Employee Assistance Programme

Job summary

Reach South Academy Trust is seeking an IT Services Technician to support a cluster of schools. The role is based in Wiltshire/Gloucestershire with travel to nearby schools as required.

You will join the Trust's IT Services team, providing on-site and remote support, maintaining IT hardware, software and assets, and assisting staff with day-to-day IT needs. The post is permanent, full-time (37.5 hours per week) with a competitive salary of £26,824–£29,540 and benefits including LGPS pension and

Qualifications

• Experience providing IT support in education, corporate or non-profit sectors.
• Strong customer service focus and problem resolution skills.
• Experience with Microsoft 365 and related admin tasks.
• Good written and verbal communication skills.
• UK driving licence required.

Responsibilities

• Respond to helpdesk tasks and complete them efficiently.
• Maintain IT hardware, software and processes.
• Address helpdesk tickets per best practices.
• Keep IT assets up to date with in-life changes.
• Support knowledge base articles and runbooks.
• Provide staff with day-to-day IT guidance.

Skills

IT support

Customer service

Microsoft 365

Communication

Problem solving

Tools

Microsoft Teams

Microsoft 365 Admin

Job description

Post: IT Services Technician

Location: Wiltshire/Gloucestershire based. Role will be based within a school, with travel to other schools within the area required.

Salary Range: £26,824 rising to a maximum of £29,540 (Plymouth NJC Grade D, Pts 8 - 14)

Contract Type: Permanent, Full time

Contract Hours: 37.5hours per week, Monday to Friday

About the role

Working as part of the Trust wide IT Services team, the IT Services Technician works across their cluster of schools providing on-site technical support across our wide range of school settings, as well as remote support across the Trust as a whole.

Responsibilities

• Respond to and complete tasks as allocated via the IT helpdesk
• Ensure the effective maintenance and management of IT hardware, software and processes
• Respond to IT helpdesk tickets in an appropriate and efficient manner, following trust best practice guidance.
• Ensure IT asset management is kept up to date with in-life changes.
• Support the development of knowledge base articles and runbooks when new procedures are identified.
• Provide help and guidance to staff on day-to-day use of IT hardware and software

About the successful candidate

The successful candidate will be experienced in IT support within the Education, corporate or non-profit sector, with a focus on customer service and satisfaction through problem resolution. They will also:

Have experience working within the Microsoft 365.

Have good written and verbal communication skills.

Be flexible and willing to learn.

Have a UK driving licence.

About the Trust

We are a family of schools working in partnership for the benefit of all our pupils and students. We believe our charitable aim, to advance education, is best achieved through collaboration, both within the Trust and beyond.

We operate 21 academies across Devon, Cornwall, Dorset, Gloucestershire and Wiltshire, serving learners aged 3 to 19. Alongside our primary, all-through and technical provision, we are proud to include a strong and integral network of seven special schools and one alternative provision setting.

These settings are a vital part of our community, providing inclusive, high-quality education for pupils with a wide range of needs, including complex learning profiles, autism, and social, emotional and mental health needs, as well as those who benefit from a more personalised approach. Together, we are committed to helping every young person thrive.

Those we recruit are able to demonstrate that theyshare our values, arehighly motivated towork with colleagues, within and beyond their school, tocontinuously develop their skills and pursue professional excellence.

Closing date: for applications is 6th September 2026

Interview Date: Interviews will be held virtually via Microsoft Teams on 17th September 2026

Opportunities and Benefits

• competitive salary
• LGPS pension
• great career progression and development opportunities
• access to our Employee Assistance Programme

We’re proud of how we support our staff in order that you have high levels of job satisfaction, are aware of the difference you are making for the children and families you work with and can see your contribution towards our community. There are regular opportunities for professional development and training, and a wider community of staff to network with within Reach South Multi Academy Trust. You will have the chance to visit other local schools, work alongside a range of outside professionals and take part in a variety of e-learning and face-to-face training.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Each post is subject to an enhanced DBS check.

Reach South Academy Trust has an Equal Opportunities Policy for selection and recruitment. Applicants are requested to complete the Equal Opportunities Monitoring section of the application form before submitting.