ICT Technician

Lydiate Learning Trust; Liverpool; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Opportunities for professional development

Supportive, collaborative team

Friendly working environment

Job summary

An educational institution in Liverpool is seeking an IT Technician to provide first-line technical support to staff and students. Ideal candidates will have GCSEs in English and Maths, a relevant IT qualification, and at least one year’s experience in IT support. You'll maintain school IT systems, install hardware, and ensure applications like SIMS run smoothly. Join a collaborative team dedicated to enhancing the educational experience across multiple school sites.

Qualifications

• At least one year’s experience in an IT support role.
• Good understanding of IT security, data protection and confidentiality.
• Experience using SIMS or other MIS platforms.

Responsibilities

• Providing first-line technical support to staff and students.
• Maintaining and monitoring school IT systems and devices.
• Installing and configuring hardware and software.

Skills

Strong IT skills

Excellent communication

Customer service

Organisational skills

Ability to work under pressure

Education

GCSEs in English and Maths or equivalent

IT qualification (CompTIA, BTEC, NVQ)

Tools

Microsoft Office

Job description

Lydiate Learning Trust is seeking a proactive and customer‑focused IT Technician to join our expanding Trust‑wide IT team. You will be the first point of contact for staff and students, providing high‑quality technical support and helping to ensure our IT systems run smoothly and efficiently across all academies in the Trust.

This is an exciting opportunity for someone who enjoys problem‑solving, supporting others, and working with a wide range of technologies in a friendly and education‑focused environment.

What You’ll Be Doing

• Providing first‑line technical support to staff and students across the Trust
• Maintaining and monitoring school IT systems, devices and networks
• Installing and configuring hardware, software and peripheral equipment
• Managing mobile devices and maintaining accurate asset records
• Ensuring systems such as SIMS and other school applications run effectively
• Supporting teaching and learning through scheduled curriculum IT support
• Contributing to the IT knowledge base and improving internal processes
• Working closely with the IT Manager and Network Manager to maintain reliable, secure IT services

What We’re Looking For

• GCSEs (A*–C / 9–4) in English and Maths, or equivalent
• An IT qualification (e.g., CompTIA, BTEC, NVQ, or similar)
• Strong IT skills, including confident use of Microsoft Office
• At least one year’s experience in an IT support role
• Experience using and maintaining IT systems, resolving hardware/software issues, and operating a help desk
• Good understanding of IT security, data protection and confidentiality
• Excellent communication, customer service and organisational skills
• Ability to work calmly under pressure, manage workload and prioritise effectively
• Full driving licence and access to your own vehicle for travel between Trust schools
• Satisfactory DBS check (Enhanced DBS required upon appointment)
• Experience working in a school or educational setting
• Experience using SIMS, Go4Schools or other MIS platforms

What We Offer

• A supportive, collaborative IT team
• Opportunities for professional development and training
• A friendly working environment across multiple school sites
• The chance to make a meaningful difference to teaching, learning and student experience

“We engage with all within our Trust and beyond to enable them to show the world their particular strengths, their ideas and their passion.”

The Lydiate Learning Trust is a network of schools and academies across communities in the North West of England. The Trust is founded on the core belief that every child should be afforded the very best opportunities in life. We engage with all within our Trust and beyond to enable them to show the world their particular talents, their ideas and their passion. Our partnerships across the region are helping to ensure that this opportunity is extended to as many young people as possible.

The expertise and resources of the Trust and our education partners, guarantees that we successfully develop a culture of academic excellence and a fundamental ethos of aspiration that inspires all our students to flourish, achieve their goals and fulfil their potential.