IT Support Technician

Vector Resourcing Ltd.; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT company is seeking an IT Support Technician to deliver hands-on, first-line support primarily in London. The role involves providing exceptional VIP support, managing IT assets and ensuring the smooth operation of meeting room technologies. Ideal candidates will be proficient in key software and demonstrate excellent customer service skills.

Qualifications

• Strong customer service skills, especially in high-pressure environments.
• Proficient in Windows 11, Microsoft 365, Active Directory, and ServiceNow.
• Experience supporting AV and video conferencing tools.

Responsibilities

• Provide on-site and remote support for end users, focusing on VIP support.
• Monitor and manage incidents via ServiceNow.
• Support and maintain devices in Intune and Active Directory.

Skills

Customer Service

Windows 11

Microsoft 365

Active Directory

ServiceNow

AV and Video Conferencing Tools

Job description

We are searching for an IT Support Technician to provide hands-on, first-line support to end users across the UK, primarily based at our client’s London head office. This role involves VIP support, management of IT assets, and ensuring seamless operation of meeting room technologies, while working closely with the Global IT team.

Responsibilities

- Provide on-site and remote support for end users, with a focus on VIP support and meeting room technologies

- Monitor and manage incidents via ServiceNow, ensuring timely resolution or escalation

- Support and maintain devices and users in Intune, Active Directory, and asset systems

- Deliver excellent customer service and promote best practices for IT support and video conferencing

- Assist with hardware procurement, configuration, and vendor coordination

- Participate in IT projects and ensure compliance with IT standards

- Strong customer service skills, especially in high-pressure VIP environments

- Proficient in Windows 11, Microsoft 365, Active Directory, and ServiceNow

- Confident supporting AV and video conferencing tools (ideally Microsoft Teams Rooms)

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