Senior IT Support Technician

Pioneering People; Sidcup; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading Managed Service Provider is seeking an experienced Senior IT Support Technician to join their field team. This role offers competitive salary, career growth opportunities, and the chance to work with advanced technology across diverse environments. Candidates should have 2-3 years of hands-on IT experience, particularly in educational settings, and be well-versed in Windows Server, Active Directory, and networking protocols. Company values support and relationships over sales, ensuring a collaborative workplace.

Benefits

Company laptop

Paid mileage and expenses

Life Insurance

Career progression opportunities

Qualifications

• Proficiency in virtualisation technologies (VMware or Hyper-V).
• Strong experience in Windows Server, Active Directory, and networking protocols.
• Solid troubleshooting skills with a customer-first mindset.

Responsibilities

• Provide day-to-day IT support across various client environments.
• Assist with infrastructure installations and manage modern IT systems.
• Maintain reliable IT environments in educational and business sectors.

Skills

Windows Server

Active Directory

Networking protocols

Customer service

Troubleshooting

Education

2-3 years in a technical IT role

Tools

VMWare

Hyper-V

Job description

Social network you want to login/join with:

Senior IT Support Technician (Field Based) / £26,000 – £29,000 + Company Benefits / Covering Sussex, Surrey, Essex & Kent

Are you an experienced IT Support Technician ready to take your next big step? Join a well-established, fast-growing Managed Service Provider offering real career growth and the opportunity to work across a diverse client base in education and business.

This role is perfect for someone with 2–3 years of hands-on IT support experience who enjoys variety, autonomy, and delivering exceptional service.

What’s on Offer?

• Competitive salary (£26,000 - £29,000, based on experience)
• Company laptop and
• Paid mileage and expenses covered
• Life Insurance
• Work with cutting-edge tech across varied environments
• Join a friendly, supportive team that values relationships over sales
• Genuine opportunities for progression and development

Key Responsibilities of the Senior IT Support Technician:

As a field-based Senior IT Support Technician, you’ll be the go-to expert for multiple clients, tackling everything from day-to-day support to infrastructure installations. You’ll work across a range of technologies, helping maintain and grow reliable, modern IT environments.

What You’ll Bring:

• Strong experience in Windows Server, Active Directory, Group Policy, and networking protocols (TCP/IP, DNS, DHCP, VLANs)
• Proficiency in virtualisation technologies (VMWare or Hyper-V)
• Solid troubleshooting skills and a methodical approach to problem-solving
• Great communication skills and a customer-first mindset
• Good understanding of backup practices and device imaging
• Ideally 2–3 years in a technical IT role – preferably with experience in educational environments

Bonus Skills (Desirable, Not Essential):

• Experience with wireless networks (Unifi, Aruba, Meraki)
• Familiarity with MDM tools (Jamf, Meraki, Lightspeed)
• Knowledge of Google Workspace, Microsoft 365, Azure, or Intune
• Hands-on with AV installations and 3CX systems

This is your chance to be part of something meaningful—delivering excellent IT support where it truly matters. If you thrive in a dynamic environment and are looking to grow your career in a company that values people and performance, we want to hear from you.

Apply now for this exciting new Senior IT Support Technician position and let’s start a conversation.