IT Support Technician (1st/2nd Line) - Remote (UK Based)

Experis - ManpowerGroup; England; Remote; GBP 25,000 - 35,000; Full time

Job summary

A global client is seeking an IT Support Technician for a fully remote role, working UK hours aligned with Pakistan Standard Time. The position involves delivering top-tier technical support, troubleshooting issues, and managing ticketing systems. Ideal candidates will have a strong background in IT support and related qualifications, ensuring they've got the skills to handle diverse technical challenges during remote hours.

Benefits

Excellent benefits

Funding towards a specialist training programme

Qualifications

• Experience in IT support or helpdesk role required.
• Familiarity with ticketing systems and remote support tools.
• Experience supporting Windows and macOS environments.

Responsibilities

• Deliver first-line technical support via phone, email, and remote tools.
• Troubleshoot hardware, software, and network issues.
• Manage and resolve tickets using systems.

Skills

Problem Solving

Communication

Technical Support

Education

IT Certifications (CompTIA A+, Microsoft Fundamentals)

Tools

Active Directory

Zoho

Zendesk

Jira

Job description

IT Support Technician (1st/2nd Line) (Remote - UK Based)

Full-time | Must be available during Pakistan Standard Time (PST)

Are you an IT support professional looking for a fully remote role with a global schedule? A global client of mine is seeking an IT Support Technician to join their team and provide top-tier technical support while working UK-based remotely on Pakistan hours. This is a new role as they look to bring their support function in-house.

Key Responsibilities

• Deliver first-line technical support via phone, email, and remote tools.
• Troubleshoot hardware, software, and network issues.
• Manage and resolve tickets using systems like Zoho, Zendesk, or Jira.
• Administer user accounts and permissions through Active Directory.
• Escalate complex issues to second-line support when needed.

Required Skills and Experience

• Previous experience in IT support or a helpdesk role.
• Familiarity with Active Directory, ticketing systems, and remote support tools.
• Strong communication and problem-solving skills.
• Experience supporting Windows and macOS environments.
• Knowledge of cloud-based tools like Microsoft 365 or Google Workspace.
• Comfortable working independently and managing multiple tasks.

Desirable Qualifications

• IT certifications such as CompTIA A+, Microsoft Fundamentals, or similar.

Additional Requirements

• Candidates must be based in the UK.
• Candidates must be willing and able to work Pakistan Standard Time hours (typically 4 AM - 1 PM UK time).

This is an exciting opportunity offered with excellent benefits and funding towards a specialist training programme. If this sounds of interest then please get in touch.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.