IT Support Technician Level 1/2

ASYOUNEED.COM LIMITED; Islington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A family-run IT services company in London seeks a motivated IT Support Technician. The role involves providing technical support, maintaining systems, and working closely with clients. Ideal candidates will possess excellent organizational and communication skills along with a tech-oriented mindset in a collaborative environment.

Benefits

Flexible working environment

Opportunities for professional development

Hands-on experience across IT tasks

Qualifications

• Previous experience in IT support or a technical role Level 1 or 2.
• Basic understanding of networking and computer maintenance.
• Basic understanding of Mac and Windows software.

Responsibilities

• Provide Level 1/2 help desk support including triaging issues.
• Maintain clear support processes and system records.
• Conduct on-site visits to client offices.

Skills

Organisational skills

Written communication

Verbal communication

Tech-oriented mindset

Initiative

Job description

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Asyouneed is a family-run IT services business built on the principles of mutual respect, independence, and kindness. We provide flexible, friendly, and professional IT support to a wide range of clients, with a strong focus on security, processes and proactive solutions to build healthy relationships and long-term trust. Our small but growing team thrives on collaboration, personal growth, and doing good work for good people.

We're now looking for a new team member who shares our values who would be excited to contribute to a supportive, people-first environment.

Role Overview

We’re looking for a motivated and tech-savvy IT Support Technician to join our team. This is a hands-on, varied role, ideal for someone with strong organisational skills and a willingness to learn. You’ll work closely with both our clients and the team, supporting day-to-day IT needs, maintaining systems, and helping to deliver reliable services across London.

Key Responsibilities

• Coordinate with building management (Canonbury Yard) to arrange network installations and setups for tenants.
• Conduct occasional on-site visits to client offices throughout London.
• Provide Level 1/2 help desk support, including triaging issues and basic troubleshooting.
• Maintain clear, well-documented support processes and system records.
• Support client IT infrastructure with tasks such as user/machine on-boarding and off-boarding, device upgrades, and applying software updates.
• Data Centre and Network Operations work with tasks such as server installs, upgrades and Remote hands.
• Assist with basic security maintenance, including reviewing antivirus-blocked items and manually checking quarantined emails.

What We’re Looking For

• A tech-oriented mindset with enthusiasm for learning and developing new skills.
• Excellent organisational skills, with the ability to juggle multiple tasks and manage priorities.
• Strong written and verbal communication skills.
• A kind, respectful approach when working with clients and colleagues.
• A self-starter who enjoys working independently and takes initiative.
• Willingness to travel to various sites across London.
• Previous experience in IT support or a technical role Level 1 or 2.
• Basic or more understanding of networking or computer maintenance.
• Basic or more understanding of Mac and Windows software.

What We Offer

• A warm, inclusive, and flexible working environment.
• Opportunities for personal and professional development.
• Hands-on experience across a broad range of IT tasks.
• The chance to grow within a close-knit team that values integrity and balance.

If you’re looking to join a company where your contributions matter, your development is supported and you have the chance to build something special, we’d love to hear from you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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