IT Support Technician (1st/2nd Line) - London

Experis - ManpowerGroup; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology firm is seeking an IT Support Technician to deliver first-line support for around 400 users. This in-office role will involve troubleshooting, user onboarding, and managing support tickets within a collaborative environment. Ideal candidates will possess strong customer service skills and be familiar with tools like Active Directory and ticketing systems.

Benefits

Excellent benefits

Funding towards a specialist training programme

Qualifications

• Previous experience in IT support or a helpdesk role.
• Experience supporting Windows and macOS environments.

Responsibilities

• Deliver first-line technical support via phone, email, and remote tools.
• Troubleshoot hardware, software, and network issues.
• Manage and resolve tickets using systems.

Skills

Customer service skills

Communication

Problem-solving

Networking knowledge

Education

IT certifications such as CompTIA A+, Microsoft Fundamentals

Tools

Active Directory

Zoho

Zendesk

Jira

Microsoft 365

Google Workspace

Job description

IT Support Technician (1st/2nd Line) - London

I am looking for an IT support professional with exceptional customer service skills to join a London based client. This is a global company and the role is supporting around 400 users across different time zones. This role is five days a week in the office near Blackfriars and is typically 9am - 5.30pm. This is a new role as they look to bring their support function in-house.

Key Responsibilities

• Deliver first-line technical support via phone, email, and remote tools.
• Assist users with software queries, new laptop setups, and basic troubleshooting.
• Help onboard new employees by setting up devices and hand holding them through their new laptop
• Troubleshoot hardware, software, and network issues.
• Manage and resolve tickets using systems like Zoho, Zendesk, or Jira.
• Administer user accounts and permissions through Active Directory.
• Escalate complex issues to second-line support when needed.

Required Skills and Experience

• Previous experience in IT support or a helpdesk role.
• Familiarity with Active Directory, ticketing systems, and remote support tools.
• Strong communication and problem-solving skills.
• Experience supporting Windows and macOS environments.
• Knowledge of networking
• Knowledge of cloud-based tools like Microsoft 365 or Google Workspace.
• Comfortable working independently and managing multiple tasks.

Desirable Qualifications

• IT certifications such as CompTIA A+, Microsoft Fundamentals, or similar.

Additional Requirements

• Candidates must be willing to work in the London office 5 days a week

This is an exciting opportunity offered with excellent benefits and funding towards a specialist training programme. If this sounds of interest then please get in touch.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.